Overview
Work History
Education
Skills
References
Timeline
Generic

William Shields

Muskegon,MI

Overview

6
6
years of professional experience

Work History

Level 2 IT Support Engineer

MCPc for Herman Miller
Muskegon, MI
12.2023 - Current
  • Provided guidance on troubleshooting procedures to higher up engineers and manager level workers
  • Swapped out high level label printers to ensure production would never run into any problems
  • Worked on heavy machinery computers to make sure that production could stay active on all hours of the shifts
  • Worked closely with programs like Ivanti VPN, Active Directory, JDEdwards, eDrawings, Work Day, and Microsoft 365 Office Suite applications
  • Worked closely with the MillerKnoll networking team to ensure the network stays active at all times
  • Worked on setting up new IPs to new Data Collection computer setups for production
  • Updated, managed, and upgraded existing hardware to ensure that all production floor work could stay active at all times of the shifts
  • Diagnosed complex technical problems and implemented solutions in a timely manner
  • Installed, configured and tested computer hardware such as laptops, and desktops
  • Provided technical assistance to customers, colleagues and managers on a variety of IT related issues
  • Trained end users on proper usage of installed applications and systems
  • Investigated root cause analysis of incidents reported by users or automated monitoring tools
  • Replied to customer queries via email, messaging systems and support ticket platforms
  • Updated software versions with patches and new installations to close security loopholes and protect users

Level 2 Support Technician

TEKSystems/MCpc for Corewell Health
Grand Rapids, MI
05.2023 - 12.2024
  • Developed and maintained a secure network infrastructure, ensuring the safety of all company resources
  • Upgraded and maintained existing computer systems to ensure optimum performance
  • Developed and maintained IT asset inventories and tracked IT refresh progress
  • Ensured that clients had the most up to date hardware
  • Go through tickets and make ensure that every client get their correct piece of hardware and software when getting a new device
  • Contact and setup appointments with clients inside the businesses.
  • Worked closely with higher level technicians to keep on learning
  • Worked with VPNs specific to the networks
  • Worked with Active Directory to interact and change users profiles

Selector

Meijer Distribution
Grand Rapids, MI
09.2022 - 10.2023
  • Hand select product to be sent out to various stores and other warehouses
  • Ensure that product gets put into correct bins to go to the correct locations.

Package Handler Trainer

FedEx Ground
Walker, MI
08.2018 - 09.2022
  • Train new hires on how to properly load semi trailers
  • Train new hires on how to properly unload semi trailers
  • Train new hires on how to properly unload delivery vans
  • Train new hires on how to ensure packages get to their proper load bank safely and effectively.

Education

High School Diploma -

Kenowa Hills High School
Grand Rapids, MI
05-2018

Skills

  • Freelance IT technician with over 6 years of experience in IT hardware
  • Troubleshot, resolved hardware and software problems, including hardware and software installation, network configuration, and printer setup
  • Detail oriented
  • 115 WPM
  • Microsoft Office Suite
  • Technical support
  • Active Directory
  • JDEdwards
  • VPN software

References

References available upon request.

Timeline

Level 2 IT Support Engineer

MCPc for Herman Miller
12.2023 - Current

Level 2 Support Technician

TEKSystems/MCpc for Corewell Health
05.2023 - 12.2024

Selector

Meijer Distribution
09.2022 - 10.2023

Package Handler Trainer

FedEx Ground
08.2018 - 09.2022

High School Diploma -

Kenowa Hills High School

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William Shields