William Shumate
Stockbridge,Georgia
Summary
Seeking to effectively utilize education, work experience, and skills in business, marketing and project management while developing strategies and implementing programs that would meet specific needs of any company or organization. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Independent Contractor, Business Agent
Conglomerate Enterprises
10.2006 - Current
- Provide a variety of service products to include legal document creation, contract negotiation, tax preparation, and resource management
- Perform data analysis, input, and storage for legal document preparation in accordance with applicable laws
- Conduct marketing and promotions for conferences, events, and other professional gatherings
- Negotiate contracts, perform data management as well as manage contract deliverables
- Liaise with client to elucidate job requirements and any other necessary and appropriate duties retired to full the contract agreement
- Gather materials necessary to complete assignments from inception to completion
- Tailor approach to work to suit job specification, as required
- Communicate assignment related issues with the client while ensuring assignments are completed according to stipulated requirements
- Prioritize related tasks by pre-determined deadlines
- Complete and submit tax returns in a timely manner
- Developed and implemented data tools, resulting in increased efficiency by 35% and reduced error by 10%
- Collaborated with cross functional project teams to observe, identify and implement improvements to enterprise related processes
- Managed project implementation for new client resource management systems resulting in a 15% increase in sales and 20% increase in customer satisfaction.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Independent Contractor, Rideshare Driver
Uber
10.2015 - 06.2023
- Ensured the safety and comfort all scheduled riders
- Picked up patrons from designated location and greet them when entering the vehicle
- Provided safe place for riders to be picked up and dropped off while ensuring riders have a safe and comfortable experience to and from their destinations.
- 5 star reviews from customer rideshare experience
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Independent Contractor, Disaster Housing Inspector
Vanguard Inspection Services/ Federal Emergency Management Agency
09.2017 - 09.2022
- Scheduled approximately sixteen appointments (per day) to inspect applicants properties and homes affected by natural disasters such as flood, wind, earthquake, tornado and fire
- Described in meticulous detail any disaster related damages on both residential and commercial dwellings
- Submitted photographs and related damage images utilizing FEMA state of the art software as well as GIS (Geographic Information System) Software
- Earned the Disaster Housing Inspector certification as the result of accurate reporting and information submitted.
- Assessed (inspected) two applicants per hour maximizing efficiency by utilizing state of the art technology to inspect, document, record damages and map routes, strategically.
- Managed approximately 30 incoming calls, emails and faxes per day on behalf of clients.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Numerator
U.S. Census Bureau
06.2020 - 06.2021
- Interviewed residents within assigned areas explaining the purpose of the Census, answering any questions, and recording responses
- Utilized smart phones provided by the Census to record, store, and submit information
- Recorded hours worked, miles driven, and expenses incurred while conducting Census record taking
- Virtually attended meetings with supervisor and team members to review procedures, report issues or concerns, and receive updated instructions.
- Managed approximately fifteen incoming calls, and texts.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
Property Manager
Ms. Hazel’s House Inc.
06.2016 - 12.2018
- Prepare and maintain files for residents, collect rent, report past-due rent, meet with prospective residents, coordinate and provide tours of residential property and unit, assisted co-property manager in meeting performance requirements inclusive of occupancy, income and budget, turnover rate, and overall efficiency
- Tenant retention, cost reduction in repairs, managed operations and property value enhancement.
- Managed and ensured property remained clean, safe and in adherence to protocols at all times.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Ward Clerk Transcriber
Kaiser Permanente
06.1996 - 06.2006
- Streamlined patient registration and discharge process while maintaining accurate records of patient care, conditions, progress, and concerns
- Scheduled new, recurring and follow-up medical appointments
- Maintained a clean, healthy, and safe environment for clerical staff
- Performed clerical duties such as word processing, data entry, answering phones and document filing
- Created and implemented a computerized record management system that allowed for essential daily generated reports, resulting in the improvement of patient administrative related issues
- Processed patient transfers and discharges utilizing the Admit Discharge Transfer (ADT) system in the electronic medical records
- CPR certified, HIPPA Certification, 10 year service award.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
Education
M.B.A – Master Business Administration (Concentration in Project Management) -
UNIVERSITY OF PHOENIX
Phoenix, AZ06-2021
B.S. - Business (Concentration in Marketing) -
UNIVERSITY OF PHOENIX
Phoenix, AZ06-2018
Skills
- Writing case histories
- Regulatory Compliance
- Microsoft Office
- CRM Software
- Project and Relationship Management
- Cultural Sensitivity
- Information Protection
- Accuracy and Precision
- Data Collection
- Fieldwork experience
- Planning and coordination
- Supervisory skills
- Interview techniques
- Forms management
- Data Analysis
- Computer Skills
- Problem-Solving
- Team Leadership
- Analytical Skills
- Marketing
- Business Law
- Communication and Communication Management
Certification
- FEMA Public Trust Security Clearance, 10/2017-10/2022
- University of Phoenix Marketing Certification, 07/2018
- University of Phoenix Project Management Certification, 11/2021
- Vanguard Emergency Management Disaster Housing Inspector Certification, 09/2018
Affiliations
- National Society of Leadership and Success
- Toast Masters International
- University of Phoenix Alumni Association
Timeline
Numerator
U.S. Census Bureau
06.2020 - 06.2021
Independent Contractor, Disaster Housing Inspector
Vanguard Inspection Services/ Federal Emergency Management Agency
09.2017 - 09.2022
Property Manager
Ms. Hazel’s House Inc.
06.2016 - 12.2018
Independent Contractor, Rideshare Driver
Uber
10.2015 - 06.2023
Independent Contractor, Business Agent
Conglomerate Enterprises
10.2006 - Current
Ward Clerk Transcriber
Kaiser Permanente
06.1996 - 06.2006
M.B.A – Master Business Administration (Concentration in Project Management) -
UNIVERSITY OF PHOENIX
B.S. - Business (Concentration in Marketing) -
UNIVERSITY OF PHOENIX
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