Proven track record in enhancing operational efficiency at BTS Tire & Wheel Distributors through expert time management and advanced computer skills. Excelled in customer service and team leadership, significantly improving issue resolution processes. Demonstrated ability to manage complex organizational systems, ensuring seamless logistics and customer satisfaction.
Responsible for getting the routes ready to load nightly. Which includes; counting the day's orders, making sure there aren't more than the truck can hold, if everything won't fit, contact our retail store managers to see what can be left off, billing out stock orders (just enough to fill up the trucks), checking the routes for billing errors and customers' orders out of sequence. Answer customer calls and bill out their orders. Computer work in three software programs: R/T, which handles orders and routing, GTX, which I take customers' orders, and E-tyre, which takes customers' orders online. Organize the invoices, print out transfers for truck drivers. Check behind loaders for inventory still sitting at the dock and how well they loaded the truck. Talk to different managers when issues come up, such as a salesperson billing a national account to wrong route repeatedly, or loader constantly leaving off casings. Keep track of each retail stores stock orders, make sure they are being sent within a few days. If a store's stock gets to high, get with day shift managers to arrange an extra truck to catch it up.
Installed traffic signs for the city. Required class b CDL's.
Talked to customers, collected information from them, ran their credit, made decision based on credit, down payment, and monthly payment whether to sale them the vehicle. Computer work in Tracker, which created customer contracts, payment schedule and payment history and Quickbooks, entering in accounting entries.
wash dishes, bus tables, waited tables, cooked, fixed plates, basically everything
2014 Shining Star Award (BTS Tire)
2020 The BTS Way Award
10 year milestone (BTS Tire)