William Simpson
Saint Louis,MO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Billy G's Kirkwood
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Shack
02.2019 - 06.2022
- Worked at various locations as needed.
- I trained all new employees when hired.
- Food Expeditor certified.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Made drinks for bar guest and employees while mantaining a full section.
Cocktail Server/Cocktail Bartender
Ameristar Casino Resort Spa
02.2017 - 02.2019
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Obtained wide range of knowledge of various drinks.
Server/Shift Supervisor Trainee
Cracker Barrel Restaurant
03.2016 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Emphasized a customer first approach with new trainees.
- Taught new hires the basic principles of serving and employers' expectations.
- Oversaw new hire orientation, teaching, and menu training.
Server/Head Bartender/Crew Trainer
Applebee's Grill & Bar
05.2014 - 03.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Oversaw new hire training in the Applebee's Steps of Service.
Education
High School Diploma -
Sikeston Senior High
Sikeston, MO05-2011
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Computer knowledge
- Management knowledge
Timeline
Server
Billy G's Kirkwood
06.2022 - Current
Server
The Shack
02.2019 - 06.2022
Cocktail Server/Cocktail Bartender
Ameristar Casino Resort Spa
02.2017 - 02.2019
Server/Shift Supervisor Trainee
Cracker Barrel Restaurant
03.2016 - 02.2017
Server/Head Bartender/Crew Trainer
Applebee's Grill & Bar
05.2014 - 03.2016
High School Diploma -
Sikeston Senior High
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