Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

William Sitz

Fort Smith,AR

Summary

Assertive Manager committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Excellent command of slot gaming rules with proven history of identifying and mitigating suspicious behavior and possible areas of concern.

I am forward thinking and always innovative in my approach to operations and working more effectively. Very team oriented and well versed in Excel sheets. I want to build and be a part of mentoring others. I want to build influence, not authority or power. I believe people will follow a leader and fear an authority figure.

I care deeply for the Choctaw Nation and want to finish my career by helping others achieve success on their journey like I have.

Overview

22
22
years of professional experience

Work History

Slot Shift Manager/DR MOD

Choctaw Nation
Pocola, OK
11.2012 - Current
  • Monitored staffing levels for games and tables, arranging staff rotations and breaks.
  • Explained game rules, betting limits, and house policies.
  • Resolved customer complaints and payout errors.
  • Performed regular maintenance on slot machines and responded to machine malfunctions immediately.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Established work schedules and station arrangements for daily shifts.
  • Adhered to all applicable laws, rules, regulations, guidelines and best practices.
  • Monitored gaming floor activity to ensure compliance with state regulations and company policies.
  • Maintained accurate records of employees' hours worked, wages, tips and other information as required by law.
  • Provided coaching and feedback to team members in order to improve performance.
  • Initiated proactive communication with customers in order to build relationships.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Created weekly work schedules based on staffing needs while maintaining labor cost goals.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Resolved conflicts between patrons or employees in a professional manner.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
  • Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Analyzed financial data such as sales figures, market share, profit and loss statements.
  • Implemented new strategies or processes for increasing efficiency or profitability.
  • Managed day-to-day operations including scheduling personnel, ordering supplies.
  • Monitored card counting and suspicious behavior to proactively mitigate cheating.
  • Ensured that all safety standards were met and enforced safety policies among employees.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.

Slot Supervisor

Choctaw Nation
Pocola, OK
01.2007 - 11.2012
  • Explained game rules, betting limits, and house policies.
  • Resolved customer complaints and payout errors.
  • Performed regular maintenance on slot machines and responded to machine malfunctions immediately.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Established work schedules and station arrangements for daily shifts.
  • Adhered to all applicable laws, rules, regulations, guidelines and best practices.
  • Monitored gaming floor activity to ensure compliance with state regulations and company policies.
  • Provided coaching and feedback to team members in order to improve performance.
  • Resolved conflicts between patrons or employees in a professional manner.
  • Reconciled cash drawers at the end of each shift to ensure accuracy of funds received.
  • Scheduled, trained and managed staff to ensure adequate shift coverage.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Slot Attendant

Choctaw Nation
Pocola, OK
04.2003 - 01.2007
  • Explained game rules, betting limits, and house policies.
  • Resolved customer complaints and payout errors.
  • Performed regular maintenance on slot machines and responded to machine malfunctions immediately.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Provided exceptional customer service by addressing customer complaints and resolving issues promptly.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.

Cage Cashier

Choctaw Casino
Pocola, OK
01.2002 - 04.2003
  • Explained game rules, betting limits, and house policies.
  • Resolved customer complaints and payout errors.
  • Initiated proactive communication with customers in order to build relationships.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Reconciled cash drawers at the end of each shift to ensure accuracy of funds received.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - Music

Coffeyville Community College
Coffeyville, KS

Some College (No Degree) - General Studies

Kansas State University
Manhattan, KS

Some College (No Degree) - History

Carl Albert State College
Poteau, OK

Skills

  • Customer Complaint Resolution
  • Paperwork Management
  • Staff Scheduling
  • Customer Service
  • Rule Enforcement
  • Calm Under Pressure
  • Flexible and Adaptable
  • Planning
  • Dependable and Responsible
  • Problem Resolution
  • Time Management
  • Critical Thinking
  • Self-Directed
  • Decision-Making
  • Friendly, Positive Attitude

Accomplishments

I was nominated for Leader of the Quarter and have high evaluation ratings the past few years.

References

References available upon request.

Timeline

Slot Shift Manager/DR MOD

Choctaw Nation
11.2012 - Current

Slot Supervisor

Choctaw Nation
01.2007 - 11.2012

Slot Attendant

Choctaw Nation
04.2003 - 01.2007

Cage Cashier

Choctaw Casino
01.2002 - 04.2003

Some College (No Degree) - Music

Coffeyville Community College

Some College (No Degree) - General Studies

Kansas State University

Some College (No Degree) - History

Carl Albert State College

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William Sitz