William Skaggs
Flagstaff,AZ
Summary
Dedicated and detail-oriented engineering student with a passion for applying theoretical knowledge to real-world projects. Seeking an engineering position to leverage technical skills, academic training, and innovative problem-solving abilities to contribute effectively to engineering projects and gain valuable industry experience.
Overview
2
2
years of professional experience
Work History
IT Technical Support Representative
Northern Arizona University
08.2021 - Current
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
Design Intern
Superior Industries International Inc
05.2023 - 08.2023
- Participated in performance improvement activities to develop higher quality products for clients.
- Drafted numerous conveyors and conveyor parts in accordance to Superior standards.
- Worked with Superior engineers to develop standard conveyor parts to create an easier and more efficient design process.
- Researched numerous code and manufacturing lists to ensure proper design of conveyor parts in accordance to superior standards.
- Collaborated with other interns to aid in numerous different projects.
Education
Bachelor of Science - Civil Engineering
Northern Arizona University
Flagstaff, AZ05.2024
Skills
- Drafting Assignments
- Safety Processes
- CAD Drafting
- Microsoft Office Products
- Google Products
- Engineering Design
- Researching Knowledge
- System Layouts
Accomplishments
- Active Dean's list recipient
- ISWS competition attendee
- Vice President of NAU Steel Bridge Club
Affiliations
- ASCE
- ASCE Student Chapter
- NAU Steel Bridge Club
Hobbies
- Hiking
- Video Production
- Active Sports
- Spending time with pets
Timeline
Design Intern
Superior Industries International Inc
05.2023 - 08.2023
IT Technical Support Representative
Northern Arizona University
08.2021 - Current
Bachelor of Science - Civil Engineering
Northern Arizona University
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