Summary
Overview
Work History
Education
Skills
Timeline
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William Skelton

Prattville,AL

Summary

Proven Parts Specialist with a track record of enhancing customer satisfaction and streamlining inventory management at Bobcat Of Prattville. Leveraged technical understanding and product knowledge expertise to optimize stock levels, improving efficiency by over 30%. Excelled in customer relationship building and staff training, significantly boosting departmental performance and profitability.

Overview

7
7
years of professional experience

Work History

Parts Counter Sales Person

Southland Transportation Group
07.2021 - Current
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals
  • Ordered parts for customers, repair shops
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.

Parts Specialist

Bobcat Of Prattville
07.2017 - 07.2021
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.

Education

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05.2017

Skills

  • Customer Relationship Building
  • Goal-oriented mindset
  • Technical understanding
  • Product Knowledge Expertise
  • Ordering parts
  • Customer Service
  • Problem-solving skills
  • Forklift Operation
  • Email Communication
  • Invoice Processing
  • Training and coaching
  • Staff Training

Timeline

Parts Counter Sales Person

Southland Transportation Group
07.2021 - Current

Parts Specialist

Bobcat Of Prattville
07.2017 - 07.2021

High School Diploma -

Stanhope Elmore High School

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William Skelton