William Slimbaugh
Duxbury,MA
Summary
Outspoken and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to build and maintain professional relationships.
Overview
4
4
years of professional experience
Work History
Range Lead
Green Harbor Golf Club/Winslow's Golf
05.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed payments by totaling purchases and processing checks and credit and debit transactions.
Outside Operations Associate
Duxbury Yacht Club
04.2019 - 08.2022
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Education
Bachelor of Arts - Political Science
College of The Holy Cross
Worcester, MA05.2025
High School Diploma -
Duxbury High School
Duxbury, MA06.2021
Skills
- Client Relationship Management
- Trend Analysis
- Data Collection
- Flexible and Adaptable
- Critical Thinking
- Conflict Resolution
- Verbal Communication
- Network Development
- Strategy Development
Timeline
Range Lead
Green Harbor Golf Club/Winslow's Golf
05.2023 - 08.2023
Outside Operations Associate
Duxbury Yacht Club
04.2019 - 08.2022
Bachelor of Arts - Political Science
College of The Holy Cross
High School Diploma -
Duxbury High School
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