Summary
Overview
Work History
Education
Skills
Timeline
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William Smallwood

Eustis,FL

Summary

Proactive Back of House Park Services Status Lead with extensive experience in maintaining park cleanliness, managing inventory levels, and ensuring safety procedures. Skilled in client service, team collaboration, and mentoring junior staff. Bringing strong problem-solving abilities and attention to detail to optimize operations and enhance guest experience.

Overview

11
11
years of professional experience

Work History

Attractions Attendant

Universal Orlando Resorts
02.2014 - 06.2016
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
  • Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
  • Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.

Back of House Park Services Attendant

Universal Orlando Resorts
06.2016 - 01.2024
  • Improved back of house cleanliness by regularly patrolling areas and picking up litter. As well as visiting our client's buildings and providing a cleaning service to their restrooms and break spaces.
  • Managed inventory levels of supplies used in daily operations to minimize downtime due to shortages.
  • Provided excellent client service, addressing inquiries and concerns with professionalism and empathy.

Back of House Park Services Status Lead

Universal Orlando Resorts
01.2024 - Current
  • Ensured Resort cleanliness in the back of house area. adhering to health and safety regulations for optimal sanitary conditions.
  • Ensured that our USF Recycling pad is cleaned, stocked and ready for the next day of operation.
  • Ensured that all FoH bales are picked up and neatly stored at the IOA Pad.
  • Prioritized tasks and time to complete daily personal projects, as well as any projects provided by leadership.
  • Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
  • Collaborated with front-of-house staff to ensure seamless service during peak hours.
  • Mentored junior staff members, fostering professional growth and skill development within the team.
  • Created positive working environment and caring, hospitable atmosphere for employees and patrons.

Education

GED -

Seminole State College of Florida
Sanford, FL
05-2011

Skills

  • Staff Training
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Team Leadership
  • Team Collaboration
  • Adaptability and Flexibility
  • Task Prioritization

Timeline

Back of House Park Services Status Lead

Universal Orlando Resorts
01.2024 - Current

Back of House Park Services Attendant

Universal Orlando Resorts
06.2016 - 01.2024

Attractions Attendant

Universal Orlando Resorts
02.2014 - 06.2016

GED -

Seminole State College of Florida

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William Smallwood