William Smethers
Lawrence,KS
Summary
I am a results-driven Mitigation Technician/Project Manager with extensive experience in the restoration industry. I excel in high-stress environments and always strive for customer satisfaction. I have a high attention to detail, which is essential for overseeing any type of mitigation or remediation project. I have learned excellent customer service skills, which I have used to rescue jobs from being lost. I have the proven ability to troubleshoot issues and problem-solve difficult mitigation scenarios. I like to consider myself a work in progress, always learning, and wanting to be a better person.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Emergency Mitigation Services
Lenexa, KS
06.2023 - 12.2024
- Performed on-call duties, being available after hours and weekends for two weeks per month.
- Inspected new mitigation and restoration projects to determine the extent of damage and to sell services to customers.
- Coordinated cleaning and mitigation plans with co-workers and supervisors ahead of scheduled projects.
- Provided detailed information and photographs for estimate building by supervisors and/or the insurance company.
- Completed many small mitigation and restoration projects from start to finish, working independently.
- Maintained detailed records documenting mitigation progress from start to finish.
- Managed on-site crew on jobs ranging from 3 days to 6 months in length.
- Relayed important information to clients and homeowners to achieve a thorough understanding of the mitigation process and progress.
- Inspected completed restoration projects to ensure conformance to standards.
- Continued to provide excellent customer service.
- Created reports detailing findings from mitigation activities, and recommending solutions or changes to procedures.
- Assisted in developing strategies for long-term protection against potential hazards.
- Coordinated resources are needed for the successful completion of mitigation projects, including personnel, equipment, and supplies.
- Maintained updated knowledge through continuing education and training.
- Worked successfully with a diverse group of coworkers to accomplish strenuous and complex tasks.
- Completed day-to-day duties accurately and efficiently.
- Identified the needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Mitigation Technician/Contents Manager
Servpro of Lawrence/Ottawa
Lawrence, KS
01.2018 - 04.2021
- Provided restoration/mitigation services previously listed.
- Managed Content Cleaning(Fire restoration) department.
- Oversaw every content cleaning job from sign-up to completion.
- Created Inventory system to track contents from Pack-out to Cleaning to Pack-in.
- Responsible for protecting customer contents against breakage.
- Responsible for controlling labor hours for contents/cleaning jobs.
- Managed temporary labor.
- Provided training/quality control for content cleaning.
- Provided proper documentation for receiving payment from insurance companies.
Education
High School Diploma -
Crest High School
Colony, KS05-1990
Skills
- High Attention to Detail
- Troubleshooting and Diagnostics
- Knowledge of Industry Best Practices
- Inventory Management
- Estimating Abilities
- Patience
Certification
IICRC Certified:
Applied Structural Drying
Carpet Cleaning
Fire and Smoke Restoration
Water Damage Restoration
Trauma & Crime Scene Clean-up
Applied Microbial Remediation
Upholstery & Fabric Cleaning
Timeline
Project Manager
Emergency Mitigation Services
06.2023 - 12.2024
Mitigation Technician/Contents Manager
Servpro of Lawrence/Ottawa
01.2018 - 04.2021
High School Diploma -
Crest High School
Similar Profiles
Ryan J. AlsopRyan J. Alsop
Debt Collector at Capital Mitigation ServicesDebt Collector at Capital Mitigation Services
Devin StewartDevin Stewart
Credit/Collections Manager at Professional Mitigation Services, Inc.Credit/Collections Manager at Professional Mitigation Services, Inc.
Jesse AlvaradoJesse Alvarado
Insurance Claims Specialist at Prorest Mitigation ServicesInsurance Claims Specialist at Prorest Mitigation Services
Halas KoberHalas Kober
Senior Team Lead at Chick-fil-ASenior Team Lead at Chick-fil-A
John WolfordJohn Wolford
City Carrier at United States Postal Service, USPSCity Carrier at United States Postal Service, USPS