William Smith
Operations Supervisor
Spartanburg,SC
Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. I believe that a combination talent and training guided with continuos improvement drives Technicians to enjoy there work and therefore is more productive which benefits both the Client and JLL.
Overview
1
1
Certification
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Operations Supervisor
Jones Lang LaSalle, JLL
Greer, SC
12.2018 - Current
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised 15 employees on 1 shift, overseeing efficiency of Work Orders and Preventive Maintenance of a 16 Million Sq ft. Plant..
- Supported regulatory compliance by conducting audits to verify protocol adherence.
- Generated and developed Lead Technicians.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Trained new employees on proper protocols and customer service standards.
- Worked directly with management, to brainstorm, discuss strategy and mitigate issues.
Preventative Maintenance Supervisor
ABM Industries
Greer, SC
07.2015 - 12.2018
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Reviewed and studied schematic diagrams to properly plan and process assignments.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Created and followed detailed maintenance schedules for equipment, resulting in increase in equipment lifetime.
- Supervised employees, including scheduling, training and performance monitoring.
Residential Construction Worker
General Contractor Eugene Hernandez
Spartanburg, SC
01.2011 - 07.2015
- Operated [Type] and [Type] tools to cut, shape and smooth lumber and other construction materials.
- Interpreted electrical codes and diagrams to complete electrical repair and installation tasks.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Installed valves, hangers, supports and flanges inside piping systems.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Crafted piping, including measuring, threading and cutting materials to correct angles.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Accurately measured piping, cutting to fit where needed.
- Safely operated electric cordless and hammer drills and cutting torches.
- Diagnosed issues and developed effective solutions.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Utilized customer feedback to develop plans and solve problems.
- Inspected structures to avoid any obstruction and delays throughout project.
- Complied with all state plumbing codes throughout duration of each project.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Read blueprints to determine appropriate materials and procedures for each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment and handling of materials.
- Led variety of projects from start to finish, including garages, residential homes and additions.
- Enforced production safety and quality by supporting leadership in determining solutions for process issues and inefficiencies.
- Aligned and squared frames and forms for installation.
- Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages.
- Monitored tool and equipment condition and arranged repairs as needed.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Requisitioned tools and equipment to select type and size of pipes needed for projects.
- Offered valuable suggestions to clients' remodel needs.
- Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Education
High School Diploma -
Windsor Forest High School
Savannah, GA 08.1978 - 05.1981
Skills
Logistics expertise
Accomplishments
Decorated US Army Veteran, served from Aug. 1981-May 1989
Senior Military Instructor
Tank Turret Repair
Artillery Repair
Small Arms Repair
Medic
Infantry
Certification
HVAC EPA Type 1
Timeline
Operations Supervisor
Jones Lang LaSalle, JLL
12.2018 - Current
Preventative Maintenance Supervisor
ABM Industries
07.2015 - 12.2018
Residential Construction Worker
General Contractor Eugene Hernandez
01.2011 - 07.2015
High School Diploma -
Windsor Forest High School
08.1978 - 05.1981
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