William Smith

• Assigned to support the growing employment and recruitment out sourcing practice for PeopleScout. In partnership with Accenture Federal Services. PeopleScout provided enterprise Human Capital Services to the Transportation Security Administration (TSA).
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Perform telephone recruiting, schedule candidates for onsite and remote structured interviews conducted through WebEx and Microsoft Teams video conferencing applications.
• Ensure a standard reliable and valid screening and/or interview experience for each applicant.
• Communicate appropriately and document detailed accurate notes on candidate responses.
• Coordinate, organize and attend onsite hiring events, serving as the client representative to potential and incumbent candidates.
• Manage large volumes of confidential data with attention to detail.
• Provide feedback to candidates on applicant screening, testing and assessment results.

Qualify job candidates for assigned clients.

Perform candidate evaluations. Conduct applicant identification verification and test registration, quality checks on completed applicant forms and post-test session assessments.

Facilitate Test Sessions. Provide instructions tp job candidates for accurate completion of applicant forms and test. Administer computerized and paper tests designed to assess the skills and abilities of job candidates, including technical aptitude and role-play assessments for customer service skills.

Managed onsite open-house events. Oversee events from set up to close-down; including communications with work group leaders, client service managers, trainers and candidates. Create and maintain detailed documentation of policies, procedures and daily events, as well as materials usage and handling. Coordinate the ordering, shipping and inventorying of on-site materials and computer equipment.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Processed payments and applied to customer balances.
• Worked in call center environment handling manual and automatically dialed outbound calls.

• Met with Liquor industry connections to discuss opportunities and advocated for clients well-suited for specific work.
• Fostered relationships with alcohol industry professionals for future connections.
• Responsible for liquor case sales and shipments to New Jersey Wholesale Distributors and Retail accounts.

• Managed distributor sales force, shipments, depletions, accounts receivables and sales promotions. For Wine and Spirits Wholesalers in Pennsylvania, New Jersey and Delaware.
• Interviewed sales candidates and managed new hires. Applied behavioral interview techniques to interview candidates to assess competencies and industry knowledge. Developed and implemented in-field training sessions on new products and effective sales and closing methods as well as sales incentive programs.
• Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
• Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
• Managed trade shows, including booth set-up and supervision of personnel. Conducted negotiations to secure event sites and pricing. Venues included the Jacob Javits Convention Center in New York, Delaware Park in Delaware and major hotels in New Jersey.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Facilitated monthly sales force meetings and seminars. Developed meetings to motivate and increase the industry knowledge of distributor sales personnel.