Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Smith

Customer Service or Warhouse
Miami Gardens,FL

Summary

10 plus years experience of loading and unloading warehouse work with 5 plus year of supervisory/leadership experience. I've obtained O.S.H.A. Certification. I'm looking to work with a growing company in which I can put my talents to good use. My willingness to learn new ideas, jobs task and experiences. I have great work ethic, patience, and customer service/leade skills.

Overview

14
14
years of professional experience

Work History

Shipping/Receiving Clerk

Embraer
06.2023 - 05.2024
  • Pick orders with cherry picker
  • Updated information on computer of inventory after order selected completed or RF scanner
  • Ensure plane parts are not expired before shipping by checking each certificate
  • Replenishment of merchandise onto racks
  • We use a shipping system that allows us to ship with multiple shipping providers
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Reviewed order data to verify transactions and shipping dates.

Shipping and Receiving

US AutoForce
04.2022 - 06.2023
  • Verify paperwork provided by the driver or print a order received copy if available to verify items prior to and unloading trucks
  • After verify and cleared with receiving and created on windows scan load I.D complete unloading of truck.
  • Unload merchandise & put away inventory that is received using a Bendi, Reach forklift, cherry picker, or clamps
  • Once all inventory is received complete paperwork with driver for any damaged, missing, or incorrect inventory to have it reported to the driver's company and documented for our company.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Managed packing, shipping and receiving of gallery art and other mail and packages.
  • Assisted in shipping and receiving activities including documentation and order verification ensuring smooth supply chain operations.
  • Ensured timely order fulfillment by coordinating closely with shipping and receiving teams.
  • Conducted performance evaluations of shipping and receiving team members regularly to identify areas for growth and development while reinforcing expectations for productivity levels.

Customer Service Supervisor

Alorica
04.2017 - 04.2022


  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.

Crew Member

UNITED PARCEL SERVICES
11.2012 - 03.2017
  • Unloading and sorting packages from trailers by correct zones/stations
  • Loading packages in the assigned UPS trucks for delivery according to rooster submitted.
  • Assisting the driver with deliveries to prospective locations as necessary.
  • Assisted front lobby and drivers locate, scan, ship, and deliver packages whenever needed.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

PORT AGENT

BAGS INC
11.2010 - 07.2013
  • Receiving, arranging, and tagging bags from vessels at Port Everglades and Port of Miami to airport departures
  • Weighing bags to ensure its within airport guidelines
  • Loading and unloading trucks at Miami International Airport or Fort Lauderdale Airport.
  • Facilitated smooth customs clearance processes through timely document submission and effective communication with authorities.
  • Maintained a safe working environment by adhering to port safety regulations and conducting regular inspections.
  • Boosted operational performance by effectively managing the arrival and departure of lostorr missing luggage.

Education

HIGH SCHOOL DIPLOMA -

AMERICAN ACADEMY OF PINECREST
Miami, FL
2007

Skills

  • Attention to Detail
  • Self-Motivated and Independent
  • Shipping and receiving
  • Heavy Lifting
  • Teamwork and Cooperation
  • Effective Communication
  • Package handling
  • Punctual and Reliable
  • Warehouse Safety
  • Inventory Management
  • Labeling Accuracy
  • Stock Rotation
  • Interpersonal Skills
  • Safety Procedures
  • Materials Transport
  • Inventory Software
  • Records Management
  • Customer RMA management
  • Problem-Solving
  • Time Management
  • Safety Compliance
  • Cargo Loading
  • Critical Thinking
  • Microsoft Office
  • Data Documentation
  • Customer Relations
  • Shipping coordination
  • Data Recording
  • Quality Assurance
  • Invoice Preparation
  • Clear Communication
  • Technical Writing
  • Quality Control

Timeline

Shipping/Receiving Clerk

Embraer
06.2023 - 05.2024

Shipping and Receiving

US AutoForce
04.2022 - 06.2023

Customer Service Supervisor

Alorica
04.2017 - 04.2022

Crew Member

UNITED PARCEL SERVICES
11.2012 - 03.2017

PORT AGENT

BAGS INC
11.2010 - 07.2013

HIGH SCHOOL DIPLOMA -

AMERICAN ACADEMY OF PINECREST

Similar Profiles

CREATE PROFILE
William SmithCustomer Service or Warhouse