William Smith
Durham,NC
Summary
Highly motivated and dedicated professional committed to continuous growth and improvement in career. Solid background in Law Enforcement with extensive knowledge of criminal investigation practices, including evidence gathering and incident report development. Over 5 years, honed expertise in Crime Prevention and gained valuable insights into Juvenile Case Law. Well-versed in public safety protocols, ensuring the highest level of security for the community.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patrol Officer
City of Oxford
07.2020 - Current
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Handled citation and traffic violation paperwork.
- Thoroughly analyzed criminal information and processed crime scenes.
- Provided testimony in court proceedings.
- Conducted searches of individuals, vehicles and premises.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Obtained information from arrested subjects to conduct debriefings.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored traffic violations, issuing citations as necessary.
- Responded to emergency calls to provide assistance to citizens in need.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Assisted in special investigations and crime prevention programs.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
Account Specialist
Bull City Financial Solutions/ ECU Physicians
01.2018 - 07.2020
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Completed routine and complex account updates to resolve problems.
- Analyzed financial data and generated accurate, insightful reports for management.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
Deli Clerk
Foodlion Grocery Store
08.2006 - 07.2020
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Observed customer purchases in line and differentiated between standard portions.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Durham School Of The Arts
400 N. Duke St07-2013
Skills
- Crime prevention
- Physical fitness
- Stress tolerance
- Firearms proficiency
- Self-defense tactics
- Investigative skills
- Integrity and honesty
- Community policing
- Patrol techniques
- Traffic control
- Analytical thinking
- Officer training
- Investigative procedures
- Team building and development
- Emergency response
- Relationship building
- Suspect apprehension
- Background investigations
- Crime and intelligence
- Search and seizure
- Excellent communication
- Evidence preservation
- Summons and subpoena serving
- Arresting suspects
- Arrest procedures
- Verbal and written communication
- Case report writing
- Arrest warrants
- Courthouse safety
- Radio communication
- Criminal investigation
- Witness interviews
- Ground patrol
- Protecting people and property
- Investigate criminal acts
- Problem-solving abilities
- Domestic violence prevention
- Safety and risk assessments
- Interrogation techniques
- Community relations
- Conflict resolution
- Mobile surveillance
- Witness interviewing
- Individual surveillance
- Public speaking
- Teamwork
- Professional demeanor
- Active listening
- First aid
- Crowd control
- Drug enforcement
- Crowd management
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Love to work, a very good dependable worker, and willing to learn and grow while getting better day by day.
Willingtorelocate
- Charlotte, NC
- Raleigh, NC
- Cary, NC
Certification
- CFR - Certified First Responder
- Juvenile Crimes/ Risk Prevention
- Gang Identification
Timeline
Patrol Officer
City of Oxford
07.2020 - Current
Account Specialist
Bull City Financial Solutions/ ECU Physicians
01.2018 - 07.2020
Deli Clerk
Foodlion Grocery Store
08.2006 - 07.2020
- CFR - Certified First Responder
- Juvenile Crimes/ Risk Prevention
- Gang Identification
High School Diploma -
Durham School Of The Arts
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