Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

William Smith

Washington,DC

Summary

Driven and adept Telecommunications Technician/Installer with a proven track record at Carter Information Solutions, Inc., I excel in troubleshooting systems and fostering customer satisfaction. My expertise in network troubleshooting and commitment to safety awareness have significantly enhanced telecom infrastructure. Skilled in both technical and collaborative capacities, I consistently achieve and surpass project goals.

Overview

17
17
years of professional experience

Work History

Telecommunications Technician/Installer

Carter Information Solutions, Inc.
Washington, DC
04.2015 - 01.2025
  • Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
  • Evaluated information provided and worked with customers to provide best possible solutions.
  • Installed and repaired distribution racks and cables.
  • Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
  • Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
  • Assisted in developing strategies for improving customer satisfaction with existing telecom services.
  • Created detailed documentation of all installed and configured telecommunications systems.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Tested connections to verify power supplies and communication link functionality.
  • Designed and implemented structured cabling systems for voice and data networks.
  • Measured, cut, spliced and installed wires and cables.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Documented all installation and repair work, maintaining accurate records for future reference.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Configured and supported mobile communications and data transmission systems.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Resolved customer complaints regarding telephone service or technical issues.
  • Provided technical support and training to users on telecommunications equipment and software.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Troubleshot complex network issues, resolving problems to minimize downtime.
  • Collaborated with IT teams to integrate telecommunications systems with enterprise networks.
  • Implemented network security measures to protect data and communications.
  • Replaced faulty components in telecommunications systems as needed.
  • Troubleshot network issues to identify root causes of problems.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.

HVAC Installer

Bethany Air
Edgewater, MD
05.2012 - 01.2015
  • Pulled electrical wiring for new installations or repairs to existing HVAC systems.
  • Adept at reading blueprints of electrical equipment.
  • Reviewed work orders and discussed with supervisors.
  • Maintained accurate records of all jobs completed with detailed notes about services rendered or materials used.
  • Loaded materials, tools and equipment on truck at beginning of each shift.
  • Assisted in the fabrication of sheet metal ducts for ventilation systems.
  • Ensured that all safety protocols were followed while working onsite at customer locations.
  • Reviewed worklists from supervisor to interpret project details and instructions.
  • Updated and maintained service records and documentation for all HVAC maintenance and repair activities.
  • Repaired parts by using technical knowledge, special tools and soldering skills.
  • Identified customer needs by asking pertinent questions about their comfort levels and usage patterns.
  • Cleaned up job site upon completion of work to ensure a safe environment for customers.
  • Communicated regularly with supervisor regarding progress on projects and any challenges encountered during the course of work.
  • Participated in team meetings with other members of the organization in order to discuss upcoming projects or areas needing improvement.
  • Calculated load requirements to determine correct size of equipment needed for each application.
  • Disassembled units repaired broken components and restored to operating condition.
  • Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
  • Followed manufacturer's specifications for installation and repair procedures.
  • Provided customers with information regarding product warranties and operating instructions after completion of service calls.

HVAC Helper

Pro Air Cooling And Heating
Oakton, VA
11.2010 - 01.2012
  • Retained careful and thorough maintenance and repair records in case customers required future service.
  • Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
  • Retrieved parts from storage areas when necessary for repairs or installations.
  • Identified problems with existing HVAC systems based on visual inspections.
  • Disassembled broken or defective equipment to facilitate repair.
  • Provided customer service assistance related to basic HVAC operations.
  • Held or supplied tools, parts and supplies for other workers.
  • Tended and observed equipment and machinery to verify functional and safe operation.
  • Maintained tools, equipment, and supplies in a neat and orderly fashion.

HVAC Installer

Hugee Corporation
Washington , DC
02.2008 - 08.2010
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Tracked repairs made, labor time and parts used to calculate bill.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
  • Ensured that all safety protocols were followed while working onsite at customer locations.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
  • Utilized HVAC diagnostic software and tools to accurately identify and resolve system issues.
  • Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
  • Installed, maintained and repaired commercial refrigeration systems.

Education

High School Diploma -

Ballou High School
Washington, DC
06-1989

Some College (No Degree) - HVAC

R. E Michael Company
Landover, MD

Skills

  • Installation and maintenance
  • Installing equipment
  • Troubleshooting systems
  • Equipment safety
  • Maintaining components
  • Troubleshooting and repair
  • System repair
  • Network troubleshooting
  • Equipment installation
  • Hardware maintenance
  • Electrical wiring
  • Test equipment operation
  • Safety awareness

References

References available upon request.

Timeline

Telecommunications Technician/Installer

Carter Information Solutions, Inc.
04.2015 - 01.2025

HVAC Installer

Bethany Air
05.2012 - 01.2015

HVAC Helper

Pro Air Cooling And Heating
11.2010 - 01.2012

HVAC Installer

Hugee Corporation
02.2008 - 08.2010

High School Diploma -

Ballou High School

Some College (No Degree) - HVAC

R. E Michael Company

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William Smith