Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
BusinessAnalyst

William Smith

Magnolia,MS

Summary

Dynamic professional with a proven track record in the Military, excelling in team leadership and customer service. Skilled in staff training and strategic planning, I effectively resolved customer complaints, enhancing satisfaction and fostering a positive work environment. Adept at problem-solving, I consistently motivated teams to achieve operational excellence.

Overview

11
11
years of professional experience

Work History

Truck Unloader

Walmart
11.2018 - Current
  • Loaded and unloaded materials onto or from pallets, trays, and racks by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Sorted and properly arranged items.
  • Inspections of truck cargo spaces before initiating unloading.
  • Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Trained team members to use proper loading and unloading techniques and comply with safety procedures.
  • Operated forklifts and other heavy equipment to move materials safely.

Military

US Army
10.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Manager

Fred's
05.2016 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Cutco Vector
06.2014 - 07.2014
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Facilitated clear communication between employees and upper management through regular meetings and updates.
    • Conducted employee performance evaluations, providing constructive feedback for growth and development.
    • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
    • Established team priorities, maintained schedules and monitored performance.
    • Defined clear targets and objectives and communicated to other team members.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

South Pike High School
Magnolia, MS
05-2013

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Team leadership
  • Customer service

  • Staff training and development
  • Strategic planning
  • Motivating teams
  • Goal oriented

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekCareer advancement

Timeline

Truck Unloader

Walmart
11.2018 - Current

Assistant Manager

Fred's
05.2016 - 09.2018

Military

US Army
10.2014 - Current

Assistant Manager

Cutco Vector
06.2014 - 07.2014

High School Diploma -

South Pike High School
William Smith