Summary
Overview
Work History
Education
Skills
Timeline
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William Smith

Merrillville,IN

Summary

Dynamic Audio Visual Supervisor with a proven track record at Greater Tabernacle MB Church, excelling in live event production and expert troubleshooting. Recognized for enhancing workflow efficiency and client satisfaction through innovative solutions and effective team training. Strong organizational skills and a commitment to continuous learning drive exceptional service delivery.

Highly skilled audio visual professional with solid expertise in managing and optimizing AV systems and equipment. Strong focus on team collaboration and delivering high-quality results, with flexible approach to meet changing project needs. Proven ability in troubleshooting, technical support, and coordinating events, complemented by excellent communication and leadership traits. Reliable and adaptable with keen eye for detail and strong commitment to excellence in all tasks.

Overview

42
42
years of professional experience

Work History

Audio Visual Supervisor

Greater Tabernacle MB Church of Chicago
05.2024 - Current
  • Supervised audio visual operations, ensuring seamless execution of technical setups for events.
  • Trained and mentored junior staff on equipment usage and troubleshooting techniques.
  • Developed standard operating procedures to enhance workflow efficiency in AV departments.
  • Collaborated with event coordinators to assess technical needs and provide tailored audio visual solutions.
  • Researched emerging technologies to recommend upgrades that improved service delivery and client satisfaction.
  • Mentored junior staff members in developing their technical skills and understanding of best practices in the audiovisual field.
  • Streamlined AV operations for improved efficiency and client satisfaction through regular team training sessions.

Disc Jockey

Self-employeed
06.1983 - Current
  • Curated playlists to match event themes and audience preferences.
  • Operated sound systems and lighting equipment for seamless performances.
  • Engaged with clients to understand specific event requirements and expectations.
  • Coordinated schedule logistics to ensure timely setup and breakdown of equipment.
  • Delivered high-quality audio experiences through meticulous equipment setup and sound checks.
  • Generated repeat business by consistently providing exceptional customer service and memorable entertainment.
  • Managed a comprehensive library of music genres, staying up-to-date with current trends and popular songs.

Customer Systems Technician

AT&T
10.1993 - 06.2025
  • Assisted in troubleshooting customer systems to diagnose technical issues.
  • Provided support for system installations, ensuring operational readiness.
  • Learned to operate diagnostic tools and software for effective problem resolution.
  • Maintained accurate records of service requests and resolutions for future reference.
  • Collaborated with senior technicians to understand advanced system functionalities.
  • Participated in training sessions to enhance knowledge of customer service protocols.
  • Adapted quickly to new technologies and processes to improve service delivery.
  • Engaged with customers to clarify issues and provide timely updates on progress.
  • Increased team productivity by sharing knowledge on best practices for troubleshooting common technical challenges.
  • Troubleshot and corrected malfunctions using specialized test and diagnostic equipment.
  • Organized, analyzed and interpreted data to identify cause and effect relationships and recommended resolutions or process improvements.
  • Contributed to company growth by consistently achieving high customer satisfaction ratings for service quality and timeliness of issue resolution.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Beauty Salon Owner

On Point Beauty Salon Inc.
07.1998 - 04.2011
  • Managed daily salon operations, ensuring a seamless customer experience and high service quality.
  • Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
  • Trained and mentored staff on best practices in customer service, product knowledge, and treatment techniques.
  • Oversaw inventory management, optimizing stock levels to reduce waste while meeting client demands.

Education

Bachelor of Science - Electronic Engineering

DeVry University
Chicago, IL
02-1993

Skills

  • Strong organizational skills
  • Expert troubleshooting
  • Live event production
  • Self-motivation and drive
  • Active listening
  • Scheduling and planning
  • Professionalism and ethics
  • Continuous learning mindset
  • Conflict resolution strategies

Timeline

Audio Visual Supervisor

Greater Tabernacle MB Church of Chicago
05.2024 - Current

Beauty Salon Owner

On Point Beauty Salon Inc.
07.1998 - 04.2011

Customer Systems Technician

AT&T
10.1993 - 06.2025

Disc Jockey

Self-employeed
06.1983 - Current

Bachelor of Science - Electronic Engineering

DeVry University

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