William Smith III
Toccoa Falls,GA
Summary
Accomplished leader with a proven track record at Performance Food Group, PFG, enhancing customer satisfaction and team performance. Skilled in relationship building and sales training, I have successfully driven sales growth and operational efficiency. Achieved consistent sales targets through effective territory management and team supervision, ensuring a 20% increase in client retention. Driven Area Sales Manager with 10+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Area Sales Manager
Performance Food Group, PFG
07.2023 - 08.2024
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Sales Manager
Jay-Marz Signs and Graph-X
06.2022 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Food and Beverage Manager
Currahee Club and Resort
03.2021 - 02.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Facilities Director
City of Toccoa
04.2018 - 03.2021
- Developed and managed an annual facilities budget, optimizing resource allocation and minimizing expenses.
- Conducted regular facility inspections to identify areas for improvement or repair needs.
- Managed facilities staff, providing guidance, training, and performance evaluations to ensure optimal productivity.
- Assisted in maintaining business continuity through effective disaster recovery planning.
- Oversaw construction projects from initial planning stages through completion, ensuring timelines and budgets were met.
- Established strong vendor relationships, resulting in reduced costs and improved service levels.
- Ensured safe work environment through adherence to OSHA standards and regular safety audits.
- Coordinated with various departments to support company events and special projects at the facilities level.
- Developed comprehensive emergency preparedness plans to minimize risk during incidents or disasters.
- Collaborated with other departments to foster efficient use of facility space and resources. Worked with both city manager and city commissioners.
Executive Chef
Chophouse @ Lake Burton
02.2016 - 02.2018
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
Executive Chef
Cowboys And Angels
03.2014 - 11.2016
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
Owner/Operator
Cleaning Science Detail Supply Company
01.2006 - 03.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Assistant General Manager of Operations
Ruby Tuesday Restaurant
02.2000 - 03.2006
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
Education
High School Diploma -
Southwest Miami High
Miami, FL05.1986
Skills
- Relationship Building
- Sales Presentations
- Territory Management
- Sales team supervision
- Contract Negotiations
- Sales Tracking
- Sales Training
- Partnership Development
- Leads Prospecting
- New Account Development
- Customer Complaint Resolution
- Time Management
- Brand Development
- Customer Service
- Staff Training and Development
- Sales process
- Operations Management
- Direct Sales
- New Hire Onboarding
- Operating Procedures and Policies
Timeline
Area Sales Manager
Performance Food Group, PFG
07.2023 - 08.2024
Sales Manager
Jay-Marz Signs and Graph-X
06.2022 - 07.2023
Food and Beverage Manager
Currahee Club and Resort
03.2021 - 02.2022
Facilities Director
City of Toccoa
04.2018 - 03.2021
Executive Chef
Chophouse @ Lake Burton
02.2016 - 02.2018
Executive Chef
Cowboys And Angels
03.2014 - 11.2016
Owner/Operator
Cleaning Science Detail Supply Company
01.2006 - 03.2014
Assistant General Manager of Operations
Ruby Tuesday Restaurant
02.2000 - 03.2006
High School Diploma -
Southwest Miami High
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