William Smith
Mocksville,NC
Summary
Hard working team leader, business professional, dedicated Father and husband. Always striving to honor God and be a good steward in all things, committed to helping others grow by mentoring and developing leaders.
Well-qualified business professional. Proficient in problem solving and handling complex customer and business issues and promoting positive experiences for both the customer and team member.
Skilled in working with teams in a collaborative manner and able to promptly take action.
Efficiency-driven and organized with a servant mentality and dedication to honoring God in all things.
Able to communicate clearly and concisely and have a genuine care for team members.
Skilled in giving clear and consistent feedback to teams and able to manage conflict in a respectful and timely manner.
Enjoys developing vision and helping leaders buy into that vision so that the overall goals of the organization are accomplished.
Overview
28
28
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
Work History
Operations Director
City Lights Ministry
10.2023 - 05.2024
- Responsible for daily operations of the ministry.
- Overseeing the floor to bed program, food pantry and mobile food pantry, clothing closet. All of these projects are responsible for providing food, clothing, and beds for those in need in the inner city and surrounding areas.
- Leading the warehouse team and helping to develop each individual.
- Setting and tracking goals to ensure operations are executed with excellence.
- Responsible for propagating a culture of continuous improvement so that the most people can be helped.
Kitchen Director
Chick-Fil-A
03.2022 - 10.2023
- Joined the CFA Clemmons (now we are a multi unit) as a team member to get a better understanding of how the organization operated at store level and to gain experience.
- Rotated through all position starting with training in the front of house. Completed FOH training in 4 weeks and moved to the back of house.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Promoted to Kitchen Director within 1 year of joining the team.
- Had the opportunity to be in the process of opening a second store at the end of May 2023 in Bermuda Run, NC.
- Worked on the advanced opening team and was directly responsible for inventory management and working with Chick-fil-A supply
- Responsible for setting up the kitchen, working with training and everything that is involved in getting the BOH ready for GO day!
- Worked with the team and leaders on a daily basis to provide excellent service to our customers. Food safety, following proper procedures, and providing amazing food in a fast manner are all priorities.
- Problem solve on almost a daily basis.
Country of Jordan Logistics Director
International Mission Board, SBC
09.2008 - 03.2022
- Lived and worked in four different countries,most recently Jordan. Strong ability to work and lead cross culturally and with people of different backgrounds.
- Lived in India for 2 years with a focus on living life and making disciples in the city of Kolkata.
- During those two years we supervised a Nehemiah group of 6 students for 6 months. An amazing group!
- Also managed the business aspects of the company during that time. Managed the company fleet of cars, oversaw the budgets for housing and visas.
- Lived in Bangladesh for 4 years and studied language and focused on being involved with the church there in outreach and discipleship programs.
- Helped managed the Baptist mission and the staff of 5 people.
- In both India and Bangladesh, helped lead many 10-week discipleship programs for national believers.
- Lived in Jordan for 6 years as the logistics director and guest house operator. In Jordan we focused on holding up the hands of more than 40 missionary families and providing support so they would be encouraged in their respective ministries.
- Worked closely with various teams to help accomplish ministry outreach. From medical clinics, to clothing drives for refugees so that the Gospel could be proclaimed to hurting and unreached people.
- Managed company logistical budgets for housing, vehicles, and visas with total budgets of close to $1 million annually.
- Lead collaborative efforts between departments to accomplish company goals.
- Asset management. Maintained and helped continually improve all databases and budgets related to owned and rented property and vehicles. Responsible for purchase of new company vehicles and maintaining the fleet.
- Responsible for providing housing to personnel coming into the country through rented properties or owned properties.
- Facilitated shipments of personal goods, both into Jordan and to the USA via both air and ocean freight.
- Collaborated with personnel on how best to obtain a visa for entry into Jordan.
- Directed logistics for several Medical clinics for refugees living in country.
- Directed food and clothing distribution to refugee camps.
- Director of FIMAS (Financial and management services). The company was responsible for providing logistics for expatriates in Jordan.
- General guest house operator. Responsible for all operations and staff. Including developing, training and mentoring 8 employees.
- Creatively provided exceptional service while maintaining a positive cash flow
- Provided logistics for various trainings and conferences, approximately 8-10 meetings/conferences per year. Worked closely with presenters to make sure they had what they needed and to help the meeting run smoothly.
- Lead the study for our house church of 12-15 people.
Sales Representative
Dick's Sporting Goods, Inc
01.2008 - 01.2009
- Fitness and Bicycle department representative.
- Knowledgeable on all fitness items and bicycles including assembly.
- Met weekly sales goals.
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with other sales associates to provide exceptional customer experience.
Customer Service Director
K-mart (Sears Holdings)
03.1996 - 01.2008
- Started with Kmart working in various store level departments and interacting with customers daily.
- Moved to Customer Service supervisor and was responsible for all customer interaction at the check outs and returns. Responsible for dealing with all customer complaints and interactions of that type.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managed 20-30 cashiers daily. Responsible for scheduling all breaks and lunches while still being able to maintain a superior level of service.
- Helped management in HR and operations. Helped set the work schedule for 75-80 employees. Also, ran lead for annual inventory audit alongside the operations manager.
Youth Pastor
Advance First Baptist Church
01.2000 - 01.2005
- Responsible for 20-60 youth
- Taught and counseled youth from 7th grade through 12th.
- Raised congregational awareness of needs and contributions of youth to church life and operations
- Set goals for youth in church and communicated with parents regarding progress.
- Oversaw youth ministry budget and tracked all expenses.
- Worked with youth to promote responsible biblical stewardship
- Led programs such as worship, study, fellowship and service opportunities.
- Directed both the logistics and teaching for various retreats and camps throughout the year.
- Scheduled and managed teams of youth volunteers
- Managed and developed the vision for the summer programs including an annual youth camp for a week in Garden City, SC
Education
Master of Business Administration -
Liberty
Lynchburg, VA 01.2016 - Current
Master of Divinity in Inter. Church Planting -
Southeastern Seminary
Wake Forest, NC 01.2003 - 05.2008
Master of Arts - Intercultural Studies
Southeastern
Wake Forest, NC 08.2008 - 12.2009
Bachelor of Arts - Biblical Studies And History of Ideas
Southeastern College
Wake Forest, NC 08.1998 - 05.2003
Skills
Servant Leader
Genuine heart for people
Leading community groups
Team player
Developing Vision
Working in a collaborative manner with colleagues
Inventory and asset management
Customer Service
Business operations
Active listener
Hospitality Management
Policy and procedure adherence
Strong analytical and problem solving skills
Accomplishments
J.R.O.T.C Battalion commander senior year of high school. Responsible for 130 cadets and all activities of the organization.
Languages
Bangla
Certification
ServSafe Food Protection Manager
Timeline
Operations Director
City Lights Ministry
10.2023 - 05.2024
Lean Six Sigma Green Belt
09-2023
ServSafe Food Protection Manager
01-2023
Kitchen Director
Chick-Fil-A
03.2022 - 10.2023
Master of Business Administration -
Liberty
01.2016 - Current
Ordained minister
01-2009
Country of Jordan Logistics Director
International Mission Board, SBC
09.2008 - 03.2022
Master of Arts - Intercultural Studies
Southeastern
08.2008 - 12.2009
Sales Representative
Dick's Sporting Goods, Inc
01.2008 - 01.2009
Master of Divinity in Inter. Church Planting -
Southeastern Seminary
01.2003 - 05.2008
Youth Pastor
Advance First Baptist Church
01.2000 - 01.2005
Bachelor of Arts - Biblical Studies And History of Ideas
Southeastern College
08.1998 - 05.2003
Customer Service Director
K-mart (Sears Holdings)
03.1996 - 01.2008