Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

William Smolik

Chicago,IL

Summary

Dynamic leader with a proven track record at Archway Home Remodeling, adept in operations management and business development. Excelled in fostering team collaboration and enhancing customer relationships, driving operational efficiency and profitability. Skilled in process improvement and sales forecasting, achieving significant growth and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Archway Home Remodeling
Chicago, IL
07.2014 - Current
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Initiated cost-saving measures to optimize operational expenses and increase profitability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Facilitated communication between departments to ensure seamless operations.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Developed marketing plans to promote products or services offered by the company.
  • Ensured compliance with company policies, procedures, and regulations.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Prepared weekly schedules for staff members based on their availability.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented marketing strategies to increase brand awareness and revenue.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Analyzed financial data and prepared reports for senior management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured that customer service standards were met or exceeded at all times.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

MBA - Marketing

Saint Xavier University
Chicago, IL
05-2008

Skills

  • Business operations background
  • Training and development background
  • Team leadership expertise
  • Team leadership strength
  • Employee relations
  • Employee scheduling
  • Operations oversight
  • Operations management
  • Business development
  • Customer relationship management (CRM)
  • Vendor relationship management
  • Business operations
  • Process improvement
  • Budgeting expertise
  • Sales forecasting
  • Sales coaching
  • Sales techniques
  • Customer retention

Accomplishments

  • Delta Mu Delta

Affiliations

  • Sponsored a charity fundraiser for Center on Halsted to celebrate my 40th birthday.
  • Walked with Cell Block Chicago Team in the 2024 Pride Parade

References

References available upon request.

Timeline

Assistant General Manager

Archway Home Remodeling
07.2014 - Current

MBA - Marketing

Saint Xavier University

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William Smolik