Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

William Snyder

Professional Chauffer
Casa Grande,AZ

Summary

Experienced Chauffeur highly effective at keeping important clients happy. Extremely professional, organized and discreet. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Professional Chauffeur

The Driver Provider
Phoenix, AZ
11.2022 - Current
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Arrived on time to customer appointments.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

Senior Operations Manager

MC&A
Scottsdale, AZ
02.2016 - 11.2022
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Allocated resources to planned programs according to business objectives.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Oversaw staff and sub-contractor performance review assessments.
  • Procured contracting arrangements with sub-contractors and service providers.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Director Of Operations

Southwest Conference Planners
Scottsdale, AZ
09.2001 - 07.2013
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.

Education

High School Diploma -

Austintown Fitch Highschool
Austintown OH

Associates - Business Management

Youngstown State University
Youngstown, OH

Skills

  • Conflict Resolution Skills
  • Dispatch Procedures
  • Mileage Tracking
  • Problem-Solving Ability
  • Passenger Transport
  • Proper Vehicle Operations
  • Cleaning and Sanitation
  • Safety Regulations
  • Driver Relations
  • Quality Assurance
  • Client Support
  • Customer Experience

Certification

Commercial Drivers License - Class B with P endorsement

Hobbies

Golf, Motocross, Fur Babies

Timeline

Professional Chauffeur

The Driver Provider
11.2022 - Current

Senior Operations Manager

MC&A
02.2016 - 11.2022

Director Of Operations

Southwest Conference Planners
09.2001 - 07.2013

High School Diploma -

Austintown Fitch Highschool

Associates - Business Management

Youngstown State University

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William SnyderProfessional Chauffer