Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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William Sohn

Duluth,GA

Summary

Accomplished Director of Operations and Project/Operations Manager with a proven track record of optimizing fast-paced operations through effective team leadership, project management, and analytical problem-solving. Demonstrates expertise in overseeing daily business functions, emphasizing continuous enhancement and resource optimization to meet and exceed objectives. Proficient in conflict resolution and adept at fostering collaboration among diverse teams. Possesses a decisive, analytical approach backed by a seven-year history of delivering outstanding industry results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project/Operations Manager

Orgarino ATL
Duluth, GA
01.2023 - Current
  • Set the foundation for the business within a year with efficient time management and planning.
  • Analyzed performance data to identify trends, develop strategies for improvement, and monitor progress toward goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Overachieved expected profit goals of the first month by 40% through marketing campaigns (Identified specific individuals to guide the marketing campaign).
  • Oversaw the development of new products, expanding the company's market presence, which led to an increase of sales every month by 35%, compared to the previous month.

Director of Operations

Chick-fil-A
Duluth, GA
08.2019 - Current
  • Lead the store with analytical research, efficiency, and accuracy, achieving a new historic monthly sale record of over $1,000,000 (greater than 25% of the average monthly sales).
  • Managed the chain with goal objectives in mind, which increased the store's ranking from the top 52nd percentile to the top 7th percentile of all chains in the US.
  • Collaborated with 50+ workers and led daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Identified opportunities for cost reduction and process improvement, which brought the store from the top 40% to the top 20% in the chain in terms of paper and food costs.
  • Increased the store's average sales per month by 20% with efficient time management.
  • Supervised administrative functions, such as scheduling, billing, and inventory management.

Education

Bachelor of Science - Psychology

University of Georgia
Athens, GA
12.2020

Skills

  • Operational Management
  • Organizational Development
  • Date-driven decision-making
  • Analytical Thinking
  • Strategic Planning
  • Project Coordination
  • Communication
  • Executing Plans
  • Solution development
  • Korean

Certification

  • Google: Foundations of Project Management Oct.2024

Timeline

Project/Operations Manager

Orgarino ATL
01.2023 - Current

Director of Operations

Chick-fil-A
08.2019 - Current

Bachelor of Science - Psychology

University of Georgia

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William Sohn