William Soles
Shinnston,WV
Summary
Self-motivated and progress-driven Analyst that has developed and executed strategies. Leader in driving change and consistency, while maintaining a questioning attitude and ability to effectively communicate process change.
Overview
13
13
years of professional experience
Work History
Assistant Business Analyst
FirstEnergy
Fairmont, WV
11.2022 - Current
- Provided recommendations to leadership teams on process and policy improvements.
- Presented actionable improvements to increase process and policy adherence.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Created and proposed process improvements involving Engineering Services, including Joint Use.
Customer Service Associate
Firstenergy Corp.
Fairmont, WV
01.2019 - 12.2022
- Handle inbound calls for the First Energy/Mon Power contact center for general account maintenance, Pennsylvania credit and collections, and outage reports.
- Assist customers with understanding their bill, setup payment arrangements, and review with customers human resource programs, while maintaining a high level of customer service.
- Strive to meet company collection goals through the use of set negotiation techniques and installment plans to satisfy company standards and maintain high customer service.
- Previously worked as a contractor through EverStaff from January through December 2019 for FirstEnergy. Customer Service Assistant from December 2019 through September 2021.
Practice Manager
Springhill Animal Clinic
New Freeport, PA
06.2013 - 03.2018
- Handled day-to-day operations at the practice, customer service management and supervised employees and handled all Human Resource responsibilities, including payroll, evaluations, disciplinary actions, and training
- Created marketing material and organized events for dental, preventative care, and other service presentations, increasing sales 30-60% from previous months
- Reduction of inventory continuously on stock by 55% from 2013 to 2016 with the implementation of an online store and home delivery program
- Practice Consultant from March to December 2018
Officer Manager
Springhill Animal Clinic
New Freeport, PA
06.2011 - 05.2013
- Assisted front office staff with customer service improvements, implemented survey tools, and email communications advancements to increase and improve customer and practice communication
- Reviewed customer accounts to search for opportunities to increase customer visits and decrease customer turnover.
- Created a website for the practice, created and maintained social media accounts to improvement client and practice communication.
Education
Bachelor of Science - Business Administration
Fairmont State University
2017
Skills
- Exceptional interpersonal skills
- Self-driven
- Goal-oriented
- Excellent time management
- Team leadership
- Customer service
- Report Creation and Progression
- Data Analytics
- Back office operations
- Technologically savvy
Timeline
Assistant Business Analyst
FirstEnergy
11.2022 - Current
Customer Service Associate
Firstenergy Corp.
01.2019 - 12.2022
Practice Manager
Springhill Animal Clinic
06.2013 - 03.2018
Officer Manager
Springhill Animal Clinic
06.2011 - 05.2013
Bachelor of Science - Business Administration
Fairmont State University
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