Overview
Summary
Work History
Education
Skills
Certification
Languages
Timeline
Education and Training

William Solorzano

HIVE Pest Defense
6
years of professional experience
1
Certification
1
Language

Detail-oriented professional with experience in pest control and customer service. Expertise in quality control, conflict resolution, and efficient time management to enhance service delivery and optimize operational efficiency.

Work History

Pest Control Technician

9 Months
HIVE Pest Defense | 02.2025 - 11.2025
  • Conducted thorough inspections of residential and commercial properties for pest infestations.
  • Applied targeted pest control treatments using advanced equipment and eco-friendly products.
  • Facilitated pest control services by commuting between Utah County and Weber County.
  • Worked independently to manage daily schedules and route planning efficiently.

Lot Technician

1 Year 1 Month
Ford | 01.2024 - 02.2025
  • Inspected vehicles for quality control and adherence to company standards.
  • Managed vehicle lot organization and maintained clear pathways for efficient workflow.
  • Organized outdoor areas to showcase products to potential customers.

Customer Service Representative

1 Year 6 Months
KOTA Energy Group | 07.2022 - 01.2024
  • Assisted customers with inquiries about energy services and billing issues.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Dealt with high volume of escalation had to complete day-to-day duties accurately and efficiently

Customer Experience Agent

2 Years 4 Months
Ion Solar | 02.2020 - 06.2022
  • Assisted customers with inquiries regarding solar energy solutions and services.
  • Processed customer orders and maintained accurate records in the CRM system.
  • Recognized customer requirements to enhance service delivery.

Education

High School Diploma

Maple Mountain High School | Spanish Fork, UT | 05.2020

Skills

Problem solving
Time management
Attention to detail
CRM software
Conflict resolution
Escalated call handling
Quality control
Customer service

Certification

  • Electrician Training 1 Year

Languages

Spanish
Native/ Bilingual

Timeline

Pest Control Technician

HIVE Pest Defense
02.2025 - 11.2025Read More

Lot Technician

Ford
01.2024 - 02.2025Read More

Customer Service Representative

KOTA Energy Group
07.2022 - 01.2024Read More

Customer Experience Agent

Ion Solar
02.2020 - 06.2022Read More

Maple Mountain High School

High School Diploma
Read More

Education and Training

other
William Solorzano