Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Sourwine

Gaithersburg,Maryland

Summary

Proven track record of enhancing client experiences and streamlining complex transactions at Redfin, demonstrating exceptional organizational skills and customer relationship development. Expert in leveraging Matterport technology for innovative solutions, coupled with a strong ability to work both independently and as part of a team. Achieved seamless integration of new employees through effective training, showcasing leadership and technical proficiency.

Overview

26
26
years of professional experience

Work History

Associate Agent

Redfin
03.2016 - Current
  • Assisted clients with navigating complex real estate transactions, guiding them through each step of the process.
  • Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
  • Prioritized time management effectively while juggling multiple tasks simultaneously, ensuring all deadlines were met without compromising quality.
  • Generated 3D rendering of home using Matterport technology to create virtual tour
  • Assisted in training new employees on scanner usage, contributing to a skilled workforce

Temp Job & Volunteer Work

Temp Agency
04.2012 - 03.2016

Real Estate Assistant
⦁ Maintained client database and contract files
⦁ Updated website and marketing materials
⦁ Set up appointments for realtor to show properties
⦁ Attended class and attained Maryland Salesperson Real Estate License
Grant Proposal Writer
⦁ Assisted in the preparation and submission of various types of cancer research grants
Volunteer Work
⦁ Aided in the setup of a daycare for under privileged children
⦁ Participated in the cleanup of Glen Echo Park

Special Projects Manager

ResCare
10.2005 - 04.2012

⦁ Conducted research and compiled statistical reports for variety of outreach programs, both domestically and internationally
⦁ Served as primary point of contact for regional offices and administration concerning student emails
⦁ Generated weekly email accounts and managed email database for 18 Job Corps Centers and nearly 20,000 students and staff
⦁ Assisted with coordination of regional conferences, including preparation, implementation and critical review
⦁ Designed yearly calendar of key events to be distributed to all company employees

  • Adapted quickly to changing circumstances during projects execution without compromising timelines or desired outcomes.

Budget Officer

Department of Labor, National Office of Job Corps
09.2003 - 12.2005

⦁ Analyzed budgetary data through development of computer-generated spreadsheets and reports
⦁ Reviewed and reconciled contract modifications submitted by Regional Offices to ensure agreement with National Office
⦁ Conducted numerous financial research projects, from data-collection to summarization, for use in drafting action memoranda
⦁ Assisted with implementation and maintenance of Financial Management Unit’s Central Filing System

Accounts Receivable Clerk

Chevy Chase Club
04.2001 - 07.2001
  • Prepared and mailed invoices to members and guests, processed payments, and documented account updates.
  • Developed billing statements and status reports for all clients
  • Assisted in training and supervision of new hires in financial division
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.

Sergeant at Arms Intern

U.S. Senate
04.1999 - 07.1999

⦁ Maintained secure payroll records for compliance with Senate Y2K requirements
⦁ Contributed to emergency preparation through implementation of security software
⦁ Assisted with electronic troubleshooting, spreadsheet creation, cost estimates and intra-office communication

Education

Bachelor of Science - Business Administration

West Virginia University
Morgantown, WV

Skills

  • Excellent teamwork
  • Strong organizational skills
  • Accuracy and Precision
  • Customer relationship development
  • Works well independently
  • Goal-oriented mindset

Timeline

Associate Agent

Redfin
03.2016 - Current

Temp Job & Volunteer Work

Temp Agency
04.2012 - 03.2016

Special Projects Manager

ResCare
10.2005 - 04.2012

Budget Officer

Department of Labor, National Office of Job Corps
09.2003 - 12.2005

Accounts Receivable Clerk

Chevy Chase Club
04.2001 - 07.2001

Sergeant at Arms Intern

U.S. Senate
04.1999 - 07.1999

Bachelor of Science - Business Administration

West Virginia University
William Sourwine