Hi, I’m
William Spencer
Cheyenne,United States
Summary
Exceptional Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams. Accomplished Security Manager with many years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
33
years of professional experience
Work History
Securitas Security Services USA
Lead Security Officer
03.2021 - 12.2024
Job overview
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Monitored work of contractors in design, construction, and startup phases of security systems.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Coordinated with other managers regularly discussing safety concerns and devising solutions together achieving a safer working environment overall.
- Reduced security incidents through thorough risk assessments and proactive measures.
- Conducted regular security audits, identifying vulnerabilities and mitigating risks accordingly.
- Maintained detailed records of all incidents, providing valuable data for analysis and improvement strategies.
Self-Employed
Owner/Operator
01.2010 - 03.2021
Job overview
- Managed day-to-day business operations.
- Consulted with 1000s of customers to assess needs and propose optimal solutions.
- Trained and motivated 10 employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
USAF
Planning and Operations Non-Commissioned Officer in Charge
08.1991 - 01.2010
Job overview
- Managed more than 100 personnel and over $3M in Government Assets.
- Evaluated project performance against goals and took action to address deviations.
- Accelerated information flow and guidance from senior leaders to synchronize and unite efforts.
- Designed, established and maintained organizational structure and staffing to accomplish goals and objectives.
- Synchronized and integrated operational planning efforts across staff sections to develop and test transition and turnover plans.
- Facilitated coordination across entities to provide actionable information and knowledge.
- Offered strategic advice and consultation to develop, implement and evaluate modifications and enhancements to operations, systems and procedures.
- Developed milestones, targets and metrics to support transition planning and surge planning.
- Used specialized planning knowledge to recommend optimal options and respond to unique circumstances.
- Furnished appropriate levels of detail to enable rapid understanding and decision-making.
- Gathered and assessed real-time data to draft reports with recommended improvements.
Education
University of Maryland - Baltimore County, Baltimore, MD
Bachelor of Science from Psychology
06.2000
Community Collage of The Air Force, USAF
Associate of Science from Information Management
04.1998
Union High School, Mt. Storm, WV
High School Diploma
06.1985
University Overview
- 3.5 GPA
Skills
- Time Management
- Coaching and Mentoring
- Active Listening
- Operation and Control
- Task Prioritization
- Maintaining Compliance
- Software Applications
- Effective Communication
- Complex Problem-Solving
- Developing Work Schedules
- Risk Management Evaluations
- Microsoft Office
- Management of Personnel Resources
- Staffing Requirements
Affiliations
- Freemason
Certification
- CPR/AED Certification
- First Aid Certification
- Wyoming Driver's License
- Firearms Training Certification
Timeline
Lead Security Officer
Securitas Security Services USA
03.2021 - 12.2024
Owner/Operator
Self-Employed
01.2010 - 03.2021
Planning and Operations Non-Commissioned Officer in Charge
USAF
08.1991 - 01.2010
University of Maryland - Baltimore County
Bachelor of Science from Psychology
Community Collage of The Air Force
Associate of Science from Information Management
Union High School
High School Diploma
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