Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

William Spruit

Summary

Dynamic and results-driven Customer Service and Sales Manager with three years of proven leadership experience. Detail-oriented professional committed to empowering teams to meet and exceed sales objectives while fostering a culture of collaboration and continuous improvement. Exceptional communication and interpersonal skills enhance customer satisfaction and drive team performance through strategic call management and process optimization. Recognized for analytical problem-solving abilities, independent decision-making, and talent for building strong relationships that contribute to overall company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operation Supervisor

ABF Freight System
12.2022 - Current
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.

Fleet Manager/Payroll/Customer Service

Universal Intermodal Services LLC, Acquired Roadrunner Intermodal Services LLC
12.2019 - 11.2020
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • All previous bullet points from Roadrunner Intermodal LLC were also incorporated with Universal Intermodal Services LLC.

Fleet Manager/Account Manager

Roadrunner Intermodal Services LLC
09.2017 - 12.2019
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Managed fleets or trucks from 25 to 200 to ensure routes were completed on time and to the satisfaction of the customer.
  • Worked diligently to ensure contracted drivers, and company drivers as well, were happy and ensuring their profitability was where they needed to be at to succeed.

Department Leader

Best Buy
08.2014 - 05.2017
  • Increased efficiency and team productivity by promoting operational best practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Alan B. Shepard High School
Palos Heights, Illinois

High School Diploma - Psychology/Chemistry, Philosophy/Botany

Eastern Illinois University
Charleston, IL
01.2011

Skills

  • Customer relationship management expertise
  • Employee training
  • Cross-functional teamwork
  • Proficient in interpersonal communication
  • Professional telephone communication
  • Proficient in negotiation techniques
  • Strategic team engagement
  • Customer-focused complaint resolution
  • Skilled in using Outlook, Word, and Excel for productivity
  • Sales expertise

Accomplishments

  • Supervised team of at least 87 staff members.
  • Used Microsoft Excel to develop metric tracking spreadsheets.
  • President's Award Winner 2024
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • MCAS - Microsoft Certified Application Specialist
  • Sales Manager Certificate
  • Sales Essentials Certificate
  • CCNA - Cisco Certified Network Associate

Timeline

Operation Supervisor

ABF Freight System
12.2022 - Current

Fleet Manager/Payroll/Customer Service

Universal Intermodal Services LLC, Acquired Roadrunner Intermodal Services LLC
12.2019 - 11.2020

Fleet Manager/Account Manager

Roadrunner Intermodal Services LLC
09.2017 - 12.2019

Department Leader

Best Buy
08.2014 - 05.2017

High School Diploma - Psychology/Chemistry, Philosophy/Botany

Eastern Illinois University

High School Diploma -

Alan B. Shepard High School

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