William Stamboulides
North,FL
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable and needed product and upselling to meet sales goal. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product, payment and delivery. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
19
19
years of professional experience
Work History
Sales Associate Specialist
Al Packer Ford East
1530 N Military Trail, WPB 33409
01.2023 - 09.2023
- Answered incoming calls and emails to provide product information, features and benefits. Set appointments
- Completed daily "to do" when not assisting in store customers
- Begin the sales experience with the customer with a smile and positive Meet and Greet.
- Assisted customer with their needs and wants and suggested suitable options in the vehicle that would be necessary for them, such as towing and/or seating capacity.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns if any.
- If there was a trade involved, did a walk around with customer and placed trade into V-Auto for Management to appraise the trade-in properly.
- Presented the Menu and/or Purchase Order, with approximate payment and suggested down payments to achieve goal of the customer.
- Obtained signature of customer's approval and receipted funds for purchase down payment.
- Assisted customer in preparing credit application
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve any problems and handle customer concerns.
- Helped customers complete purchases, and join reward programs.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, Showed customer where to go for service
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages especially weekends.
- Provided exceptional services and pleasant shopping experiences to all customers.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted F&I with any front end preload products and suggested back end products for the step into F&I to flow smoothly and increasing gross for the dealership while demonstrating the positive benefits of the products
- Prepared vehicle for delivery including detail and fuel.
- Assisted customer with pairing phone with sync system and demonstrated the use of the optional electronics including Apple Carplay or Android Auto.
- Stocked in trade if applicable in the sale
Internet Sales Manager/Product Specialist/Sales Associate
Bev Smith Ford/Mullinax Ford
1210 Northlake Blvd, Lake Park FL 33403
08.2004 - 08.2022
- Answered incoming calls and emails to provide product information, features and benefits. Set appointments
- Assisted Dealership in the Creation of an Internet Sales Department prior to most Dealerships having Internet Sales as a source of inquiry and lead generation. Assisted Dealership in the creation of their top rated Website.
- Completed daily "to do" when not assisting in store customers
- Begin the sales experience with the customer with a smile and positive Meet and Greet.
- Assisted customer with their needs and wants and suggested suitable options in the vehicle that would be necessary for them, such as towing and/or seating capacity.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns if any.
- If there was a trade involved, did a walk around with customer and placed trade into V-Auto for Management to appraise the trade-in properly.
- Presented the Menu and/or Purchase Order, with approximate payment and suggested down payments to achieve goal of the customer.
- Obtained signature of customer's approval and receipted funds for purchase down payment.
- Assisted customer in preparing credit application
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve any problems and handle customer concerns.
- Helped customers complete purchases, and join reward programs.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, Showed customer where to go for service
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages especially weekends.
- Provided exceptional services and pleasant shopping experiences to all customers.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted F&I with any front end preload products and suggested back end products for the step into F&I to flow smoothly and increasing gross for the dealership while demonstrating the positive benefits of the products
- Prepared vehicle for delivery including detail and fuel.
- Assisted customer with pairing phone with sync system and demonstrated the use of the optional electronics including Apple Carplay or Android Auto.
- Stocked in trade if applicable in the sale.
- Started the Dealership in giving customers bottled water, sending out Birthday Card, and all Holiday Cards and later converting everything except Birthday Cards into emails automatically sent to customer, saving on postage.
- Also suggested to dealership only New or Ford Certified Gold preowned vehicles should receive a Full tank of gas, saving in excess of $30,000 monthly in fuel expenses at that time.
- Additionally, only New and Gold Certified preowned required to have 2 sets of keys if 2nd set wasn't available with the trade in.
Education
GED -
Valley Stream Central High School
Valley Stream, NY06.1981
Skills
- Sales Expertise
- Suggestive Selling
- Time Management
- Inbound Customer Calls
- Retail Sales and Leasing
- Completing Purchases
- Effective Customer Communication
- Customer Assistance
- Store Opening and Closing
- Sales and Marketing Methods
- Outbound Telemarketing
- Sales Goal Attainment
- Client Needs Assessment
- Product Knowledge
- Product Recommendations
- Sales Contracts
- New Business Generation
- Internet Sales and communication with customer
- Answering Customer Questions
- Positive Customer Engagement
- Available Nights, Weekends and Holidays
- Goal-Driven
- Leadership
Timeline
Sales Associate Specialist
Al Packer Ford East
01.2023 - 09.2023
Internet Sales Manager/Product Specialist/Sales Associate
Bev Smith Ford/Mullinax Ford
08.2004 - 08.2022
GED -
Valley Stream Central High School