Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Stanford

Jacksonville,FL

Summary

Driven by results, I enhanced team productivity and efficiency at Cardinal Health, leveraging skills in package handling and warehouse safety. My proactive approach in training and process improvement significantly elevated operational standards, showcasing my adaptability and leadership.

Overview

18
18
years of professional experience

Work History

Annex Inbound and Outbound

Cardinal Health
10.2022 - Current
  • Send out Today's Operations to Site Manger Daily
  • Send out PPH excel spreadsheets to Site Manger Daily
  • Schedule Inbound Carriers
  • Make sure container FDA approved
  • Verify expiration dates, product number and lot number correct on packing slip
  • Drop packing slip into Aims
  • Help co-workers solve problems
  • Train co-workers on MHE equipment
  • Train co-workers using Aims system
  • Drop Labels for picking
  • Manifest paperwork for Outbound
  • Train co-workers how to manifest and drop labels

Outbound Lead

Cardinal Health
07.2021 - Current
  • Conducted regular performance evaluations to identify areas of improvement for individual team members.
  • Enhanced team productivity by implementing efficient outbound strategies and streamlining processes.
  • Elevated employee morale by providing ongoing coaching, support, and recognition for outstanding performance.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Analyzed data to prepare reports and identify process improvements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Inbound and Outbound Warehouse Associate

Cardinal Health
05.2019 - Current
  • Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
  • Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
  • Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
  • Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
  • Maximized space usage within racking systems using strategic organization methods.
  • Minimized errors in shipment preparation through thorough quality checks before dispatching goods.
  • Reduced product damage by implementing proper storage techniques and handling procedures.
  • Checked and rechecked orders before packaging and shipping items.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.

Delivery Specialist

Home Depot
12.2016 - 04.2021
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Ensured vehicle maintenance for optimal performance and safety during delivery tasks.
  • Developed strong relationships with clients by maintaining professional communication and addressing any concerns promptly.
  • Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
  • Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
  • Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
  • Adhered to all company policies and procedures while representing the organization professionally during deliveries.
  • Provided exceptional customer service during drop-offs, fostering loyalty among clients.
  • Supported warehouse operations when needed by assisting with inventory management tasks.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.

Customer Service Specialist

Home Depot
12.2016 - 04.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Management

United Parcel Service
07.2006 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Bachelor of Science - Criminal Justice

University of North Florida
Jacksonville, FL
08.2025

Associate of Arts - Criminal Justice

Florida State College At Jacksonville
Jacksonville, FL
12.2010

High School Diploma -

William M. Raines High School
Jacksonville, FL
05.2006

Skills

  • Package handling
  • Warehouse Safety
  • Order Picking
  • Shipping and receiving

Timeline

Annex Inbound and Outbound

Cardinal Health
10.2022 - Current

Outbound Lead

Cardinal Health
07.2021 - Current

Inbound and Outbound Warehouse Associate

Cardinal Health
05.2019 - Current

Delivery Specialist

Home Depot
12.2016 - 04.2021

Customer Service Specialist

Home Depot
12.2016 - 04.2021

Management

United Parcel Service
07.2006 - 01.2018

Bachelor of Science - Criminal Justice

University of North Florida

Associate of Arts - Criminal Justice

Florida State College At Jacksonville

High School Diploma -

William M. Raines High School

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William Stanford