William Starling
Hamlet,NC
Summary
Dynamic Delivery Manager with a proven track record at Mabry's Drug and Home Care, excelling in route planning and team supervision. Championed quality control measures, enhancing customer satisfaction and operational efficiency. Skilled in infrastructure management, I foster a collaborative environment while ensuring timely deliveries and effective resource management.
Overview
12
12
years of professional experience
Work History
Delivery Manager/Operations Supervisor
Mabry's Drug and Home Care
11.2021 - Current
- Manage inventory for warehouses and be sure that we had the inventory to make deliveries happen each day.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Fielded customer questions and complaints and rectified issues.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Managed routes for drivers in order to effectively get orders completed in a manageable time-frame.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Delivery Driver
Mabry's Drug and Home Care
07.2019 - 11.2021
- Delivered medical equipment to customer's homes and nursing facilities.
- Set up beds, oxygen equipment and other medical equipment for customers while providing thorough explanation of operation and safety measures needed for the specific equipment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Equipment Operator
MasTec
05.2018 - 07.2019
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Drove vehicles to and from work sites and maintained clean driving record.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Used an auger to dig holes in order to set poles for power lines.
- Used a digger truck to set poles.
Equipment Operator/Power Lineman
Lee Electrical ConstructionINC
05.2017 - 05.2018
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Cleaning Technician/Delivery Driver
Mabry's Drug and Home Care
10.2013 - 07.2015
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Provided excellent service by addressing client concerns promptly and professionally.
- Cleaned used medical equipment after the customer no longer needed it.
- After cleaning, I bagged and tagged the equipment for the driver's to use it for another customer.
Education
Associate of Applied Science - Business Administration
Richmond Community College
Hamlet, NC12-2025
Lineman Certification - Lineman Course
Nash Community College
Rocky Mount, NC05-2017
High School Diploma -
Marlboro Academy
Bennettsville, SC05-2015
Skills
- Infrastructure management
- Reporting tools
- Route planning
- Distribution coordination
- Emergency procedures
- Vehicle inspections
- Team supervision
- Vehicle maintenance
Timeline
Delivery Manager/Operations Supervisor
Mabry's Drug and Home Care
11.2021 - Current
Delivery Driver
Mabry's Drug and Home Care
07.2019 - 11.2021
Equipment Operator
MasTec
05.2018 - 07.2019
Equipment Operator/Power Lineman
Lee Electrical ConstructionINC
05.2017 - 05.2018
Cleaning Technician/Delivery Driver
Mabry's Drug and Home Care
10.2013 - 07.2015
Associate of Applied Science - Business Administration
Richmond Community College
Lineman Certification - Lineman Course
Nash Community College
High School Diploma -
Marlboro Academy
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