William Steele
Egg Harbor,United States
Summary
Results-driven operations leader with over 10 years of experience in managing and optimizing business operations for efficiency and productivity. Demonstrated success in leading cross-functional teams, implementing process improvements, and driving cost reductions. Skilled in strategic planning, budget management, and fostering a collaborative work environment to achieve organizational goals. Proven track record of delivering results in fast-paced and dynamic environments. Adept at problem-solving and meeting deadlines under pressure. Seeking to leverage strong leadership and operational expertise to drive success in a challenging and rewarding role.
Overview
12
12
years of professional experience
Work History
Membership Sales Representative
Legacy Assurance Plan
10.2024 - Current
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Safety and Compliance Manager
Advanced Training Products
08.2024 - Current
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Developed and delivered training programs to inform new and current employees about compliance issues.
Branch Manager
Western Pest Services
02.2020 - 03.2024
- Managed department budget effectively, resulting in a 10% decrease in operational costs
- Oversaw a team of 20 employees, providing training and guidance to ensure smooth day-to-day operations
- Successfully managed vendor relationships, negotiating contracts to optimize procurement costs
- Analyzed market trends and competitors to identify new business opportunities and drive growth in the company's customer base
- Oversaw scheduling and allocation of resources to ensure timely and efficient service delivery
- Collaborated with cross-functional teams to streamline service processes and improve overall customer experience
- Conducted regular performance evaluations and provided coaching to team members to foster professional growth and development
- Increased revenue by 25%
- Increased profit by 32%
- Led the company with a consistent 92%+ NPS
- Implemented strategic business initiatives to increase revenue and improve customer satisfaction ratings
- Oversaw all day-to-day operations of the company, including budget management, project planning, and staff supervision
- Implemented strategic initiatives to drive profitability and achieve sales targets, resulting in a 15% increase in revenue over the past year
- Managed budgeting, forecasting, and financial planning processes to optimize resources and maximize profitability
- Led cross-functional teams to execute projects and initiatives, ensuring alignment with company goals and objectives
Branch Manager
Pestban Inc
02.2018 - 12.2019
- Successfully led a team of 15 employees, implementing strategic plans to increase branch revenue by 20% within 1 year
- Managed all aspects of branch operations, including hiring, training, scheduling, and performance evaluations
- Analyzed market trends and competitor strategies to develop effective sales and marketing initiatives
- Ensured compliance with all regulatory requirements and company policies, resulting in consistent audits with no findings
- Fostered a positive and collaborative team culture that increased employee engagement and retention rates
Branch Manager
Truly Nolen
05.2016 - 02.2018
Auto center manager
Halfords
01.2013 - 07.2015
- Oversaw daily operations of a busy auto center, managing a team of technicians and service advisors
- Developed and implemented strategic plans to increase customer satisfaction and drive revenue growth
- Conducted performance evaluations, provided coaching and training to team members to improve productivity and service quality
- Ensured compliance with all safety and environmental regulations, maintaining a clean and organized work environment
- Managed inventory levels, supplier relationships, and pricing strategies to optimize profitability and meet budget objectives
Education
Business Administration -
Kilmarnock College
Kilmarnock, Scotland08.1999
Skills
- Customer Satisfaction
- Data Analysis
- Sales
- Leadership
- Communication
- Problem solving
- Decision making
- Sales strategy development
- Goal-oriented mindset
Timeline
Membership Sales Representative
Legacy Assurance Plan
10.2024 - Current
Safety and Compliance Manager
Advanced Training Products
08.2024 - Current
Branch Manager
Western Pest Services
02.2020 - 03.2024
Branch Manager
Pestban Inc
02.2018 - 12.2019
Branch Manager
Truly Nolen
05.2016 - 02.2018
Auto center manager
Halfords
01.2013 - 07.2015
Business Administration -
Kilmarnock College
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