Brittany Stocker
Gastonia,NC
Summary
Dynamic Technical Support Representative with a proven track record at Charter Communications, excelling in technical troubleshooting and customer relationship management. Recognized for maintaining high customer satisfaction through effective communication and problem-solving skills. Adept at documentation accuracy and conflict resolution, consistently delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Charter Communications/Spectrum Business
04.2022 - 10.2022
- Assisted customers in resolving technical issues with internet, phone, and cable services.
- Guided clients through step-by-step troubleshooting over phone and online channels.
- Documented all interactions in ticketing systems to ensure accurate records and follow-up.
- Maintained high customer satisfaction ratings through clear communication and effective solutions.
Billing Representative
Charter Communications/Spectrum Residential
02.2019 - 04.2022
- Processed customer payments, account adjustments, and billing inquiries with accuracy and efficiency.
- Explained billing details to customers in clear, easy-to-understand terms.
- Maintained confidentiality and adhered to compliance regulations for customer account management.
- Consistently met or exceeded performance targets for customer satisfaction and billing accuracy.
Key Holder
Tuesday Morning
11.2017 - 02.2019
- Opened and closed the store, ensuring operational readiness and security.
- Managed cash handling, prepared bank deposits, and oversaw shift change procedures.
- Assisted with merchandising, inventory management, and customer service.
Education
High School Diploma -
Forestview High School
Gastonia, NC06.2012
Skills
- Technical troubleshooting
- Customer account management
- Ticketing systems
- Billing inquiry resolution
- Customer relationship management
- Quality assurance
- Time management
- Problem solving
- Conflict resolution
- Data entry efficiency
- Customer service
- Compliance adherence
Professional Development
- Completed self-paced courses in office administration, Microsoft Office Suite, and customer service best practices.
- Provided informal technical support and administrative help for friends, family, and community members.
- Managed personal scheduling, budgeting, and organizational projects, further strengthening administrative skills.
References
References available upon request.
Timeline
Technical Support Representative
Charter Communications/Spectrum Business
04.2022 - 10.2022
Billing Representative
Charter Communications/Spectrum Residential
02.2019 - 04.2022
Key Holder
Tuesday Morning
11.2017 - 02.2019
High School Diploma -
Forestview High School
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