William Stockton
Houston,TX
Summary
Recent cybersecurity graduate with a passion for troubleshooting and networking. Proficient with Windows and Linux operating systems with firsthand experience utilizing various tools through academic projects. Eager to use technical and collaborative skills in an entry-level role to support and progress security measures amid the rapid development of new technologies.
Overview
10
10
years of professional experience
Work History
AV Technician
Cullen Performance Hall (University of Houston)
09.2022 - 08.2024
- Acquired the necessary skills to operate Roland video switcher, Allen and Heath Avantis sound equipment, Grand MA 3 lighting equipment, spotlights, and other technical components within a two-week training period
- Reconfigured and rewired microphones, speakers, confidence monitors and other technical components for a variety of performers based on show needs, using cable management techniques to ensure ease of movement
- Maintained an up-to-date inventory list of cables, speakers, microphones, projectors and other components to ensure knowledge of available equipment
- Collaborated with co-workers, supervisors, and representatives from events to ensure that all components were configured and optimized appropriately for performances
- Troubleshot and repaired AV and IT devices, including speakers, Mac and Windows computers, and Elation lighting fixtures, among others, to certify they were ready for show days
- Trained 10 new employees over the course of two years on how to operate audio, lighting, IT, and other equipment as mentioned above
Pickup/Return Kiosk Agent
Amazon CXO
08.2021 - 02.2022
- Assisted approximately 50 customers daily in receiving or returning items purchased from Amazon using Zebra package scanners and verifying items with customer receipts
- Ensured that all returned items were packaged correctly and placed for UPS pickup
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Assistant Network Engineer - Contractor
French Management
06.2014 - 08.2019
- Configured network equipment (such as Linksys, Cisco, and MikroTik routers, Netgear and TP-Link switches) for use in twelve separate office environments
- Tested and applied troubleshooting methods to malfunctioning equipment during installation with 95% accuracy
- Participated in networking printers and user computers to create a corporate intranet within each office, four to five user computers and two to four printers per office
- Educated 50 employees on using Windows systems and operating company software on these devices
- Created access control policies and procedures for new systems and software implemented during installation, including individual user accounts, privileged access accounts, and administrator accounts
Grocery Bagger/Parking Lot Attendant
HEB
06.2017 - 12.2018
- Assisted around 30 customers weekly with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
Master of Science - Cybersecurity
University of Houston
Houston, TX05-2024
Bachelor of Business Administration - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05-2020
High School Diploma -
Spring Woods High School
Houston, TX05-2016
Skills
- Python
- Windows scripting
- PowerShell
- Kali Linux suite
- VMWare
- Networking
- Network Security
- Virtual Box
- System Troubleshooting
- IP Subnetting
- Windows Firewall
- Wireshark
- Networking
- Linux
- Microsoft Office
Accomplishments
- U.S. Department of Energy CyberForce Competition Participant - November 2023
- Boy Scouts of America Eagle Scout Recipient - August 2014
Timeline
AV Technician
Cullen Performance Hall (University of Houston)
09.2022 - 08.2024
Pickup/Return Kiosk Agent
Amazon CXO
08.2021 - 02.2022
Grocery Bagger/Parking Lot Attendant
HEB
06.2017 - 12.2018
Assistant Network Engineer - Contractor
French Management
06.2014 - 08.2019
Master of Science - Cybersecurity
University of Houston
Bachelor of Business Administration - Cyber Security
The University of Texas At San Antonio
High School Diploma -
Spring Woods High School
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