William Stokes
Warrington,PA
Summary
Dependable Distribution Center Manager well-educated in handling projects that support supply chain strategies. Smart professional with a background promoting a pleasant work environment through positive feedback and reinforcement. Ready for a new role working as part of a highly talented team.
Overview
17
17
years of professional experience
Work History
Distribution Center General Manager
DSV Global Transport and Logistics
01.2023 - 01.2024
- Lead the Distribution Center Team for a 3PL operation across two distribution centers that included two additional smaller sites within the clients’ own facilities
- Direct responsibility for the Operations Manager, Operations Supervisor, and Team Leads
- Ensured compliance with the client’s quality and regulatory expectations by meeting and exceeding KPI’s and improving our shipping and receiving metrics from an average of 80% to 98% in three months through Lean projects
- Train mentor and develop leadership staff and create succession plans
- Improved and documented work instructions for receiving, put-away, picking, packing, Inventory, and shipping that previously did not exist
- Improved employee retention and reduced turnover by 50% in the first 6 months
- Maintained a safe working environment with zero accidents and incidents for 11 months
- P&L Responsibility to ensure that the facility’s financial goals are met, including monthly profitability and EBITDA targets
- Create and present quarterly business reviews for client executive leadership.
Director of Distribution
United Packaging
11.2020 - 10.2022
- Lead the distribution center team for all inbound and outbound packaging and janitorial supplies moved via FEDEX, UPS as well as our own fleet of trucks
- Direct report responsibility for the Operations Manager, Transportation and Distribution Center Supervisor, and Team Leads
- Responsible for all functions within the Distribution center
- Ensured compliance with Lean processes that drove efficiency and developed corporate standards by coaching, educating, and training staff
- Collaborated with VP of sales and purchasing as well as the CFO, CEO to plan, develop, and integrate new safety protocols, inventory procedures, shipping and receiving processes and create a new budget process
- Upgraded warehouse management system in 2021 resulting in a 50% increase in production and improved inventory control resulting in a 99.98% accuracy rate
- Negotiated best rates for outbound LTL and Full Truckload Shipments
- P&L Responsibility.
Distribution Center General Manager
PetValu
01.2018 - 01.2020
- Spearhead all facets of operations for 300K square foot distribution center for Pet supplies and food, including direct reports that included the Assistant GM, Transportation Manager, Inventory Supervisor, Maintenance Supervisor, Inbound, put-away, replenishment, and Outbound Supervisors, Industrial Engineer, Team Leads, and 126 distribution center associates across three shifts servicing 284 company-owned stores
- Execute contract negotiations and bid reviews for external vendors and contractors
- Reduced distribution center operating expenses valued at $367K during 2019
- Conceptualized, integrated, and promoted ongoing process improvements and protocols for Assistant General Manager, Operations Manager, Supervisors, and Team Leaders
- Collaborated with Director and VP of Operations to plan, develop, and integrate food safety program that did not previously exist
- P&L Responsibility
- Lead a team of employees to create and sustain a culture of continuous improvement focused on safety, quality, efficiency, and waste reduction
- Maintained employee safety, retention, quality, and productivity through the Covid 19 Pandemic.
Senior Operations Manager
Four Seasons Produce
01.2017 - 01.2018
PetValuCovid Managers, and Supervisors through consistent collaborative effortsP&L Responsibility.
Warehouse Manager
Simmons Pet Food
01.2012 - 01.2016
- Oversaw receiving, storage, and shipping for finished goods and products created at production plant
- Executed monthly and annual performance evaluation for supervisors
- Examined bids and contract negotiations for external vendors and contractors
- Planned and established annual budget for shipping and receiving products and personnel
- Generated improvements in inventory control, food safety, and sanitation processes as well as employee retention and morale
- Recognized as an asset in developing and promoting warehouse associates into next level positions, including leads, supervisors, and managers
- Devised, developed, and integrated process improvements and protocols for frontline staff, team leads, and supervisors through Lean projects resulting in a cost savings of $200,000 per year
- Maintained compliance with HACCP, GMP, and OSHA regulations
- Responsible for entire DC picking and packing, to include safety D.A.R.T rate, quality, and sanitation
- Drove successful completion of annual federal audits (BRC) and quarterly custom audits
- P&L Responsibility.
DC Operations Supervisor
EXEL Logistics 3PL (The Home Depot) Distribution Rapid Deployment Center
01.2011 - 01.2012
- Headed process of freight warehouse entry from inbound department
- Delivered instruction and guidance on best practices and proper protocol of packaging and distribution while also maintaining oversight of associate productivity to meet and exceed daily requirements
- Planned and executed hiring and training for new associates as well as 30-, 60-, 90-day, and annual reviews for current associates to propel achievement of individual and company expectations
- Promoted and aligned company and federal safety standards with GMP and OSHA regulations
- Created process improvements that drove efficiencies in time and cost factors by thoroughly monitoring and reviewing associate productivity to determine appropriate course of action
- Responsible for picking automated conveyor system equipment for larger and small items in the processing, Break-pack department, and full pallets.
DC Operations Manager
C & S Wholesale Grocers, Inc.
01.2007 - 01.2011
- Spearheaded safety, quality, and productivity for 200+ warehouse associates in 385K square foot facility
- Directed budget, cost per case, and GMP sanitation compliance maintenance
- Oversaw daily shipping of 250K+ cases to customers’ supermarkets
- Planned and administered onsite drug testing and investigations to post-accident employees
- Coordinated operations for 10-line supervisors and seven clerks and developed their current skills through administration of best practice training initiatives
- Conceptualized, developed, and implemented policies and procedures for entire warehouse staff
- Executed meticulous calculations to determine necessary manpower for order pickers, section forklift drivers, and loading dock personnel, subsequently parameterizing, and assigning all daily jobs for unionized workforce
- Propelled increase in employee retention through planning and implementation of training department that previously did not exist
- Drove productivity through simplification of flow paths for warehouse associates
- Maintain Good Manufacturing Standards (GMP).
Education
Capella University
01.2013
Skills
- Computer literate and skilled in MS Office applications
- ADP Payroll System
- Workday Payroll System
- Dayforce Payroll System
- Work brain Payroll
- Paylocity Payroll
- Shipping and receiving
- Inventory Management
- Safety and health regulations
- Warehouse activity management
- Employee Retention
- Warehouse team engagement
- Forecasting and planning
- Continuous Improvement
- Incoming Shipments Review
- Outgoing Shipments Oversight
- Training and coaching methods
- Employee Training
- Order Fulfillment
- Transportation Management
- Logistics Planning
- Space Utilization
- Red Prairie (JDA)
- Retalix
- DDI
- Salesforce
- Manhattan
- JDA
- SAP
- Warehouse Operations
- Cost Analysis
- Team Supervision
Training
- C&S Leadership Academy
- Toyota Lean Certification (2013, 2014)
- The Home Depot Center of Excellence Course
- HACCP Training
- FSPCA (Food, Safety, Preventive, Controls, Alliance) Certification
Timeline
Distribution Center General Manager
DSV Global Transport and Logistics
01.2023 - 01.2024
Director of Distribution
United Packaging
11.2020 - 10.2022
Distribution Center General Manager
PetValu
01.2018 - 01.2020
Senior Operations Manager
Four Seasons Produce
01.2017 - 01.2018
Warehouse Manager
Simmons Pet Food
01.2012 - 01.2016
DC Operations Supervisor
EXEL Logistics 3PL (The Home Depot) Distribution Rapid Deployment Center
01.2011 - 01.2012
DC Operations Manager
C & S Wholesale Grocers, Inc.
01.2007 - 01.2011
Capella University
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