William Stranahan

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

I was highly involved in one of the best communicating dealerships, all departments working together as 1 team. We grew every month. I was in charge of scheduling, dispatching, customer relations, employee relations, Reporting with Ignite, Dynatron, and Kia operating systems. I performed the warranty coding and submitting.

• Met with customers to discuss service needs and offer available solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Implemented strategies to increase customer service satisfaction ratings.
• Analyzed service reports to identify areas of improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Negotiated with vendors to secure best prices for parts and supplies.
• Monitored service staff performance and provided feedback for improvement.
• Resolved customer complaints in professional and timely manner.

• Parts Manager May 2013 - June 2022/ Service Manager May 2018-July 2020
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ordered parts for customers, repair shops, and service departments for use in Toyota Vehicles.
• Provided timely, insightful and accurate reports to upper management.
• Partnered with managers to implement operational enhancements for paperwork processing.
• Supervised and trained staff on product knowledge and customer service.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Launched quality assurance practices for each phase of development

• Parts Specialist between Honda, Suzuki, Polaris, Victory, and Toyota
• Tracked parts use and charged items to customer accounts for billing.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Increased store revenue by cross-selling products and upselling services to customers.
• Served customers in-store and by telephone to answer questions and place orders.
• Issued parts to technicians to complete customers' repairs.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.