Lori Bryan
ST GEORGE,Utah
Summary
Experienced, detail-oriented professional with a strong background in case management, housing support, and in-home care. Skilled in client relationship management, referral oversight, and clear communication across teams. Committed to improving care delivery through reliable coordination and compassionate support.
Overview
12
12
years of professional experience
Work History
Home Health Caregiver
Home Helpers
St George, UT
03.2025 - Current
- Delivered personal care and companionship to enhance quality of life for home helpers' clients.
- Assisted with bathing, dressing, and grooming tasks to ensure adherence to home helpers care plans.
- Prepared nutritious meals and snacks in alignment with home helpers' dietary instructions.
- Completed light housekeeping to keep living spaces safe and clean.
- Created individualized care plans based on assessments of clients' needs and preferences.
Home Dialysis Assistance
Self Employed
St George, UT
06.2024 - 05.2026
- Prepared supplies, PD solutions, and tubing for in-home treatment to ensure seamless patient care.
- Followed and made sure client was following all safety procedures while administering dialysis.
- Checked access sites for signs of infection or other issues.
- Facilitated clear communication with patients, families, nursing staff, and dialysis center staff to ensure effective coordination of care.
- Provided emotional support to patients managing chronic illness and end-stage renal disease, enhancing their coping experience.
- Recorded treatment details and patient observations in medical charts.
- Replenished dialysis supplies to ensure availability for patient treatments.
Chiropractic Assistant
Dixie Chiropractic
St George, UT
02.2023 - 06.2024
- Administered decompression, laser, ultrasound, and Calmare therapies to enhance patient treatment outcomes.
- Operated x-ray equipment to facilitate accurate diagnostic testing.
- Verified insurance information and updated patient records to ensure accurate billing and patient care.
- Scheduled appointments and managed daily treatment calendars for Dixie Chiropractic patients.
- Supported patient check-in and check-out at Dixie Chiropractic front desk.
- Monitored appointment schedules throughout the day to support smooth office operations.
Housing Manager/Shelter Manager
Dove Center
St George, UT
08.2020 - 02.2023
- Oversaw shelter intake screening and room assignment coordination to support timely placement.
- Coordinated emergency services, shelter placement, and community referrals for clients in need.
- Directed housing program operations and resident placement workflows for center services.
- Addressed resident issues and neighbor complaints through effective, solution-focused communication.
- Coordinated contractor communication for timely repairs, renovations, and maintenance projects, ensuring resident needs were met.
- Facilitated de-escalation and stabilization conversations with clients in high-stress situations, promoting effective resolution and support.
- Completed crisis intake assessments for clients seeking immediate support.
- Contributed to policy development through active participation in housing boards, community meetings, and task forces, shaping local housing initiatives.
- Trained new team members on line procedures and quality standards.
Case Manager
Southwest Behavioral Health Services
St George, UT
09.2014 - 08.2020
- Coordinated access to counseling, housing, and community support services, enhancing client support.
- Collaborated with therapists, nurses, and social workers to align care coordination.
- Advocated for client needs during treatment planning and referral discussions.
- Maintained accurate case documentation, ensuring compliance with agency guidelines and improving service delivery.
- Managed housing intake eligibility reviews and tenant file documentation to streamline client onboarding process.
- Provided guidance on community resources available to support client needs.
- Oversaw maintenance requests, unit inspections, and work order tracking.
- Facilitated discussions to reach agreements and restore harmony among tenants. and facilitated arbitration processes.
Education
High School Diploma -
Western High
Las Vegas, NV06-1984
Some College (No Degree) - History
College of Southern Nevada
Las Vegas, NVSkills
- Personal care support
- Care planning expertise
- Inventory management
- Crisis response strategies
- Scheduling coordination
- Referral oversight
- Conflict mediation skills
- Analytical problem solving
- Appointment organization
- Data entry accuracy and record keeping
- Supply procurement strategies
- Customer service excellence and inquiry handling
- Detail-oriented approach
- Office administration skills
- Resourceful problem solver
- Payment processing efficiency and cash handling expertise
- Issue resolution techniques and transaction management
- Cultural sensitivity and effective phone communication
- Composed demeanor under pressure
- Active listening skills with workflow prioritization
- Client relationship management and calendar oversight
- Insurance verification processes and case management
- Reception duties with collaborative teamwork
- Positive and professional
- Patience and composure
- Phone etiquette
- Problem-solving aptitude
- Active listening
- Prioritizing workflows
- Client relations
- Calendar management
- Insurance verification
- Case coordination
- Front desk operations
- Team collaboration
- Patient education
Timeline
Home Health Caregiver
Home Helpers
03.2025 - Current
Home Dialysis Assistance
Self Employed
06.2024 - 05.2026
Chiropractic Assistant
Dixie Chiropractic
02.2023 - 06.2024
Housing Manager/Shelter Manager
Dove Center
08.2020 - 02.2023
Case Manager
Southwest Behavioral Health Services
09.2014 - 08.2020
High School Diploma -
Western High
Some College (No Degree) - History
College of Southern Nevada