Overview
Work History
Education
Skills
Awards
Timeline
Generic

William Strozyk

Knoxville,TN

Overview

5
5
years of professional experience

Work History

Operations Team Lead

Coyote Logistics LLC
01.2022 - Current
  • Manages a team of 8 coordinators, both in office and remote environments
  • Heads a group consisting of 15 in-house accounts producing over $10 million in transportation spend quarterly in a fast-paced environment.
  • Oversees proper tracing, execution, and resolution of shipment exceptions across an average 90 shipments daily.
  • Trains coordinators through shipment planning, freight routing efficiencies, and customer service
  • Maintains and grows relationships of the customer base across multiple industries.
  • Generates daily, weekly, and monthly reports to establish client business trends and coach coordinators on action items that improve business profitability
  • Investigates customer supply chain needs to provide solutions resulting in win/win opportunities for both carriers and shippers.
  • Provides external facing reports to ensure we are meeting and exceeding client service expectation KPI’s.
  • Processes customer concerns by disentangling grievances through transparency and experience.
  • Act as liaison between daily operations team and senior management, providing reports to help grow business and track productivity
  • Leads the highest performing Middle Market Operations team in the highest performing branch of the company.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.

Operations Representative

Coyote Logistics LLC
04.2021 - 01.2022
  • Maintained day-to-day operations of in-house accounts across vast industries: foodservice, packaging, chemical manufacturing, and building materials
  • Leveraged data to quote costs and plan shipments across multiple modes, IMDL, TL, LTL, Hazmat, and Final Mile
  • Focused on time management, prioritization, and internal delegation to ensure our company exceeded the clients’ expectations and provided the best possible customer experience.
  • Collaborated with various departments to support daily activities oversight and coordination.

Sales Representative

Coyote Logistics LLC
07.2019 - 11.2020
  • Developed customized sales techniques to successfully sell logistical services to new and existing clients
  • Oversee sales and operational processes from start to finish / Generate new business through networking
  • Remain up-to-date on market trends
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.

Management Trainee

Enterprise Rent-A-Car
08.2018 - 07.2019
  • Delivered unparalleled service at every stage of the customer experience
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Handled day-to-day customer or client questions via telephone or email.

Education

Bachelor of Arts - History

East Tennessee State University
Johnson City, TN
05.2018

Skills

    Microsoft Office: Word, Excel, Teams, Outlook, PowerPoint TMS: E2Open, Oracle, SAP, Mercury Gate, Manhattan, Transplace, TMX, Transporeon, Ryder Scheduling: Retail Link, Retalix, Kuebix, Open dock, Lineage Link, PC Miler, Navisphere

Awards

  • Received "Goes the extra mile" awards in 2022 at Coyote Logistics
  • Received "Outstanding Leadership" award in 2021 at Coyote Logistics
  • Received "CTE" award in 2018 for being the top performing employee in my region at Enterprise Rent-A-Car

Timeline

Operations Team Lead

Coyote Logistics LLC
01.2022 - Current

Operations Representative

Coyote Logistics LLC
04.2021 - 01.2022

Sales Representative

Coyote Logistics LLC
07.2019 - 11.2020

Management Trainee

Enterprise Rent-A-Car
08.2018 - 07.2019

Bachelor of Arts - History

East Tennessee State University

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William Strozyk