WILLIAM SUDDUTH
Sacramento,CA
Summary
Professional with strong experience in client relations, prepared for role in managing and enhancing customer interactions. Proven ability to drive impactful results through effective communication, relationship-building, and problem-solving. Skilled in team collaboration, adaptable to changing needs, and reliable under pressure. Adept at leveraging CRM systems, conflict resolution, and strategic planning to foster client satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Client Relations Consultant
QuVa Pharma
05.2022 - 05.2025
- Acted as the primary point of contact for customer inquiries via phone and email, addressing order status and product availability.
- Conducted daily inventory reviews using various database systems, ensuring accurate and current information was available for customers.
- Collaborated with cross-functional teams to investigate and resolve issues related to shipping discrepancies and compliance to enhance service delivery.
Customer Service Lead
Truepill Pharmacy
11.2020 - 05.2022
- Managed customer inquiries, concerns, and complaints through various communication channels including phone, email, chat, and video, leveraging internal tools for effective resolution.
- Worked closely with cross-departmental teams to provide comprehensive support on complex issues, enhancing customer satisfaction with products and services.
- Guided new customers through onboarding processes, ensuring a seamless transition into the organization by maintaining documentation and gathering feedback to inform continuous improvements.
Customer Support Associate
eBay, Inc.
05.2019 - 05.2020
- Engaged directly with eBay buyers and sellers via phone, chat, and email to resolve disputes, settle claims, and offer education on processes and services.
- Consistently achieved or exceeded department monthly goal for first call resolution metric while providing high quality service to maintain an exceptional customer satisfaction rating.
- Resolved escalations while ensuring callers felt supported and valued by applying conflict management techniques.
Flight Attendant
American Airlines
10.2013 - 02.2019
- Ensured passengers a pleasant travel experience by welcoming them aboard aircraft, assisting with carry-on luggage, offering beverage and snack services, and delivering timely updates of flight status.
- Maintained passenger safety by adhering to Federal Aviation Administration and company regulations, completing yearly recertification of emergency protocols, and applying conflict resolution skills to diffuse escalating situations.
- Demonstrated leadership by conducting pre-flight briefing sessions, prioritizing staffing requirements to meet passenger satisfaction, and training new-hire flight attendants on in-flight policies and procedures.
Marketing Communications Associate
City of San José - Environmental Services Department
03.2011 - 12.2012
- Maximized relationship building skills to establish, maintain, and leverage positive relationships with internal stakeholders, residents, community leaders, service providers, and cross-functional departments to lobby support of department programs and services.
- Created outreach materials and organized community activities to promote and evaluate environmental awareness programs designed to educate residents and encourage behavior changes.
- Managed department social media channel created as a forum for residents to share their actions for a healthier environment and to contribute to city’s various environmental related initiatives.
Corporate Communications Assistant
DaVita Healthcare
08.2010 - 02.2011
- Supported communications staff in implementing a broad range of strategic communication initiatives to ensure consistent corporate messaging and brand identity standards with a focus on improving kidney patients' health and quality of life.
- Assisted event organizers with increasing media coverage by 50% for a 10-city awareness event using proactive outreach tactics that included writing press releases, pitching to local and national media outlets, and coordinating interviews.
- Collaborated with cross-functional teams to establish new relationships and foster existing alliances with selected community leaders to broadcast future announcements and activities that would draw public interest.
Administrative Coordinator (Office Manager)
Event Construction Services
08.2007 - 07.2010
- Coordinated production of company’s marketing and advertising material including website content, industry-specific publication placements, and promotion collateral.
- Managed logistics for projects including travel arrangements, calendar management, and obtaining required documents for out-of-state assignments.
- Performed HR functions by assisting with recruiting qualified workers, recording and verifying timesheets, and processing payroll.
Education
Bachelor of Arts - Journalism, Public Relations
California State University, Northridge
Skills
- Ability to work independently as a leader and as a team member
- Excellent interpersonal, oral, and written communication skills
- Ability to multi-task and efficiently manage multiple priorities independently
- Strong relationship building, collaboration, and customer satisfaction skills
Timeline
Client Relations Consultant
QuVa Pharma
05.2022 - 05.2025
Customer Service Lead
Truepill Pharmacy
11.2020 - 05.2022
Customer Support Associate
eBay, Inc.
05.2019 - 05.2020
Flight Attendant
American Airlines
10.2013 - 02.2019
Marketing Communications Associate
City of San José - Environmental Services Department
03.2011 - 12.2012
Corporate Communications Assistant
DaVita Healthcare
08.2010 - 02.2011
Administrative Coordinator (Office Manager)
Event Construction Services
08.2007 - 07.2010
Bachelor of Arts - Journalism, Public Relations
California State University, Northridge