Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

William Sugrue

General Manager
Jackson,NJ

Summary

Accomplished Manager with a proven track record in Operations Management and Staff Development, notably at Longhorn Steakhouse and Outback Steakhouse.Expert in driving business growth, enhancing customer relationships, and leading cross-functional teams to exceed performance targets. Demonstrates exceptional strategic planning and verbal communication skills, ensuring cost-effectiveness and market share expansion.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager

Outback Steakhouse
08.2023 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

Panera Bread
09.2022 - 07.2023

Manage day to day operations.

Inventory, ordering, scheduling

P&L management

Managing Partner

Longhorn Steakhouse
02.2003 - 05.2022
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Established and implemented business procedures and process improvements.
  • Managed restaurant scheduling, foodservice and customer service.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Initiated strategy to drive company growth and increase market share and profitability.

General Manager

Chilis Resturant
East Hanover, NJ
08.1997 - 08.2003
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Studied Business Management -

Union County College
Cranford, NJ

Skills

  • Strategic Planning
  • Operations Management
  • Policy Implementation
  • Staff Development
  • Expense Tracking
  • Performance Management
  • Financial Management
  • Business Development
  • Marketing
  • Time Management
  • Staff Management
  • Brand Management
  • Performance Evaluations
  • Sales management
  • Business Planning
  • Verbal and written communication
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Staff Training and Development

Certification

Serve Safe

Timeline

Manager

Outback Steakhouse
08.2023 - Current

Manager

Panera Bread
09.2022 - 07.2023

Managing Partner

Longhorn Steakhouse
02.2003 - 05.2022

General Manager

Chilis Resturant
08.1997 - 08.2003

Studied Business Management -

Union County College
William SugrueGeneral Manager