William Sullivan
Ridgeville,SC
Summary
Cockpit experience of almost 3 years. Backup Team Lead with nearly two years of cockpit 1 experience. Experienced in leadership, problem solving, and clear communication. Currently acting as Team lead for cockpit 1. Skilled in repairs, quality checks, and keeping production on schedule. Maintains good rapport with current and previous leadership. Exemplary attendance and no disciplinary issues.
Overview
4
4
years of professional experience
Work History
Cockpit Back up Team Lead
Volvo Cars USA
Charleston, SC
01.2024 - Current
- 1 year and 9 months as the backup for the last two team leaders on cockpit 1.
- Trained and supported team members to ensure standardized work practices, fostering high quality output and a safe work environment.
- Collaborated with maintenance and logistics teams to troubleshoot and resolve operational issues.
- Answer ANDON calls and help resolve issues efficiently.
- Monitored and documented open ATACQ items from Cockpit to ensure timely resolution.
- Trained the previous team lead on all cockpit repairs and processes.
- Allocated tasks to team members based on their specific QDFIB roles to optimize workflow.
- Updated team board daily with downtime quality, financial metrics, and issue resolutions to maintain operational transparency.
- Experienced in problem solving and repairs on cockpit 1.
- Review work quality and identify issues before it leaves station.
- Facilitated communication of updates between staff and supervisors to ensure alignment.
- Take responsibility for running the line as needed.
- Possessed comprehensive knowledge of all Cockpit stations to assist in various operations.
Shift Lead
Planet Fitness Gym
Goose Creek, South Carolina
09.2022 - 12.2023
- Trained new associates on check-in procedures and customer service standards.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Greeted Planet Fitness members with friendly service.
- Checked in members using a club membership system and account records.
- Processed new member sign-ups and updated account information accurately.
- Gave club tours and explained Planet Fitness amenities and policies.
- Resolved member concerns and escalated issues to management.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SC05-2022
Skills
- Cockpit repair knowledge
- Almost two years of Back up Team Lead experience on Cockpit 1
- Assists with keeping production on schedule
- Operational efficiency
- Help implement continuous improvement
- Strong leadership and effective communication skills
Timeline
Cockpit Back up Team Lead
Volvo Cars USA
01.2024 - Current
Shift Lead
Planet Fitness Gym
09.2022 - 12.2023
High School Diploma -
Ashley Ridge High School