Summary
Overview
Work History
Skills
Timeline
Generic

William Summers

Seguin,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

36
36
years of professional experience

Work History

Project Manager /

Disneyland Resort
Anaheim, CA
01.2019 - 03.2025
  • Sign Shop – Creating, installing various signs throughout Downtown Disney The Hotels of the Disneyland Resort and Parkside of Disneyland and Disney’s California Adventure.
  • Project Manager for Office moves, Mother’s Room and Break Rooms.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Monitored progress of each project to ensure timely delivery of deliverables in
  • Conducted regular status meetings
  • Maintained records of all documents related to each project including specifications, change orders, invoices.

Operation Concierge, Team Lead, Circle D

Disneyland Resort
Anaheim, CA
01.2005 - 01.2019
  • Operation Concierge for Security & Emergency Services and Distribution Services.an Administration support role that partners with many different Departments to streamline tasks for a more efficient overall success. Maintaining employee files including disciplinary and recognition actions, time and absentee violations. Conduct employee recognition events.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Implemented incentives to drive employee retention and improve work culture.
  • Implemented new employee onboarding process.
  • Partnered with Managers regarding changes to Innoventions by assisting with creating positions and policies for a more efficient and positive operation.
  • Monitored and maintained a safe and positive Guest and Cast Member experience in my work location.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Partnered with senior HR team to communicate company standards and policies.

Operations Manager

Knott’s Berry Farm
Buena Park, CA
01.2003 - 01.2005
  • A rotating position among the Leadership Team responsible for the day-to-day operation of the Park.
  • Responsible as point of contact for all Department Leaders.
  • Handled all Guests concerns that were not able to be satisfied by first response Leadership.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Contact for media relations and/or any other outside agency when necessary.
  • Completion and distribution of daily financial reports.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel and guests
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed and implemented operational procedures to ensure quality standards are met.

Area Supervisor / Stagecoach Operations

Knott’s Berry Farm
Buena Park, CA
01.2003 - 01.2005
  • Leadership over all aspects of the Stagecoach Operation including budget, purchasing, employee performance and facility maintenance.
  • Inventory control of feed, medication and any items related to the operation of the department for the horses or employees.
  • Ensuring proper care and welfare of 30 to 50 horses by monitoring employee performance and partnering with Animal Control so that all guideline were being followed in accordance to the proper care of horses.
  • Training of horses and stagecoach drivers who were working at the Stagecoach attraction.
  • Created training materials for new hires and provided orientation sessions.
  • Developed and implemented new employee onboarding process.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Responded promptly to any emergency situations that may have arisen during and after business hours.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Conducted regular safety audits to ensure compliance with occupational health standards.

Supervisor of Ride Operation/ Ride Operator

Knott’s Berry Farm
Buena Park, CA
01.1989 - 01.2003
  • Successfully implemented policy / procedures regarding operation safety, quality and efficiency with current and new attractions.
  • Updating all Standard Operating Procedure manuals to ensure they meet all DOSH specified requirements throughout the entire department.
  • Leadership responsibility over all rides and up to 300+ employees.
  • Involved in the hiring process of new employees for Ride Operations at Knott’s Berry Farm.
  • Documentation of employee performance, including the issuing of discipline in accordance with the Step Program up to the separation of employees from the Company, conflict resolution and problem solving.
  • Documentation of daily paperwork concerning all Ride and Attractions.
  • Assisting Guests with concerns with the Park and/or employees.
  • Maintain daily staffing levels regarding projected attendance vs actual attendance.
  • Monitoring budget levels of the rides and attractions in my specified area (Ghost town, Wild Water Wilderness and Camp Snoopy).

Skills

  • Decision Making
  • Consistency
  • Strong Work Ethic
  • Conflict resolution
  • Effective communication
  • Performance evaluations

Timeline

Project Manager /

Disneyland Resort
01.2019 - 03.2025

Operation Concierge, Team Lead, Circle D

Disneyland Resort
01.2005 - 01.2019

Operations Manager

Knott’s Berry Farm
01.2003 - 01.2005

Area Supervisor / Stagecoach Operations

Knott’s Berry Farm
01.2003 - 01.2005

Supervisor of Ride Operation/ Ride Operator

Knott’s Berry Farm
01.1989 - 01.2003

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William Summers