Overview
Work History
Education
Certification
Timeline
Generic

William Sutherland

Overview

14
14
years of professional experience
1
1
Certification

Work History

Executive/Personal Assistant

Catherine Duplantier Moreau
10.2018 - Current
  • Manage confidential information with discretion, maintaining the highest level of trust and professionalism.
  • Update and maintain confidential databases and records.
  • Uphold strict timetables by maintaining accurate, balanced calendars.
  • Answer high volume of phone calls and email inquiries.
  • Screen personal and business calls and direct to appropriate party.
  • Answer phone calls and address customer questions and concerns to promote satisfaction and continued business.
  • Respond to emails and other correspondence to facilitate communication and enhance business processes.
  • Document and distribute meeting notes to identify, analyze, and improve workflows.
  • Coordinate international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Streamline communication processes for increased efficiency and effectiveness in daily operations.
  • Conduct research on industry trends and competitors to inform strategic initiatives.
  • Keep detailed track of household and maintenance inventory and schedules.

Real Estate Salesperson

Chilton & Chadwick
09.2018 - Current
  • Communicate with clients to understand property needs and preferences.
  • Develop and present proposals to clients to raise awareness of potential real estate investments.
  • Advise clients on market conditions and property value for informed decision-making.
  • Compile lists of properties that meet buyers' needs and financial resources.
  • Develop and implement strategic marketing plans to increase potential for selling properties and to generate more leads.
  • Coordinate appointments to show marketed properties.
  • Work closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Write listings detailing and professionally highlighting property features to increase sales chances.
  • Market and sell property for clients by hosting open houses and advertising online and in print.
  • Advertise client properties through websites, social media, and real estate guides.
  • Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Liaise between buyers and sellers to provide positive experiences for both parties.
  • Maintain connections with clients to encourage repeat business and referrals.

Director of Leasing

Windermere Owners
07.2015 - 09.2018
  • Oversaw a portfolio that consisted of six upper west side luxury residential properties with approximately six hundred fair market tenants.
  • Screened tenants and conducted background checks to finalize approval process.
  • Prepared lease agreements, revenue collection reports, and other reports as requested.
  • Utilized YARDI to create new tenant accounts, enter work orders, apply rent credits/concessions and process tenant vacancies
  • Worked directly with Director of Operations to assist with rent deposits and delinquent collections.
  • Assisted property manager with inspections of vacant and occupied units
  • Recruited new staff members and conducted periodic training sessions while overseeing a team of seven leasing agents.
  • Responsible for servicing and presenting rental opportunities to existing and prospective tenants resulting in a 98% leasing percentage for the company, and 8% over assigned goal.
  • Assisted in the planning and implementation of open houses to increase traffic and solicit tenants for several rental properties, surging property occupancy from 79% - 98%.
  • Assisted with the advertising planning: including media planning (i.e. Radio, Print, Online outlets) and strategy development with sales and marketing teams.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Executive Assistant

Hoiles Companies
08.2010 - 03.2015
  • Handled confidential and sensitive information with discretion and tact.
  • Updated and maintained confidential databases and records.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Facilitated training and onboarding for incoming staff.
  • Filed paperwork and organized computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events and worked on ad hoc projects.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Led staff and vendors in providing high level of service for owner and guests.

Education

Bachelor of Arts - Political Science

Fairfield University
Fairfield, CT
05.2012

Certification

  • Licensed Real Estate Salesperson, Connecticut
  • Licensed Real Estate Salesperson, New York

Timeline

Executive/Personal Assistant

Catherine Duplantier Moreau
10.2018 - Current

Real Estate Salesperson

Chilton & Chadwick
09.2018 - Current

Director of Leasing

Windermere Owners
07.2015 - 09.2018

Executive Assistant

Hoiles Companies
08.2010 - 03.2015

Bachelor of Arts - Political Science

Fairfield University

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William Sutherland