Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Suydam

New Hartford,CT

Summary

Dynamic Restoration Supervisor at Service Master Trs, recognized for enhancing client satisfaction through innovative restoration methods and exceptional customer service. Proven ability to lead teams effectively while ensuring compliance with safety standards. Skilled in damage assessment and project management, fostering strong relationships that drive operational excellence and team collaboration.

Overview

45
45
years of professional experience

Work History

First Responder

Service Master Trs
Hartford, Connecticut
11.2023 - 06.2025
  • Established strong relationships with clients, fostering trust and confidence in our services.
  • Provided detailed progress reports to clients, keeping them informed on project status at all times
  • Streamlined communication between team members to ensure clear understanding of project goals and expectation.
  • Implemented innovative solutions to overcome challenges faced during restoration projects, ultimately saving time and costs.
  • Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
  • Mentored new employees, providing guidance on best practices for efficient project execution.
  • Ensured adherence to local building codes and regulations throughout the entirety of each restoration project.
  • Inspected damaged properties and contents to prepare job action plan.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Worked safely in disaster environment by adhering to company and quality procedures.

Owner/operator

Ultra Clean Restoration Services
Canaan, Connecticut
03.1986 - 10.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.

Restoration Technician

Humphrey Services
01.1980 - 03.1986
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.

Education

High School Diploma - Mechanical Drafting

Oliver Wolcott Technical School
Torrington, CT

Completed 1 Year - Mechanical Engineering

Waterbury State Technical Collage
Waterbury, CT

Skills

  • Fire damage restoration
  • Water damage restoration
  • Debris removal
  • Damage assessment
  • Exactimate estimating
  • Carpet and upholstery cleaning
  • Restoration planning
  • Structural drying
  • Smoke and odor removal
  • Contents cleaning
  • Innovative restoration methods
  • Water damage assignment
  • Quality assurance
  • Fire assignments
  • Upholstery cleaning
  • Large restoration projects
  • Extraction equipment
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Computer skills
  • Organizational skills
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Professional and courteous
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Customer relationship management
  • Employee training
  • Professionalism
  • Good judgment
  • Documentation and reporting
  • Employee coaching and mentoring
  • Written communication
  • Project management
  • Mold remediation

Timeline

First Responder

Service Master Trs
11.2023 - 06.2025

Owner/operator

Ultra Clean Restoration Services
03.1986 - 10.2023

Restoration Technician

Humphrey Services
01.1980 - 03.1986

High School Diploma - Mechanical Drafting

Oliver Wolcott Technical School

Completed 1 Year - Mechanical Engineering

Waterbury State Technical Collage

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William Suydam