William Swinson
Houston,TX
Summary
Dynamic Assistant Store Manager with a proven track record in staff management and customer relations. Enhanced store operations through effective inventory control and mentoring, resulting in improved team performance and customer satisfaction. Skilled in cash drawer management and fostering a positive work culture, driving success in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Aldi
08.2022 - 03.2025
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Lead Store Associate
Aldi
05.2021 - 07.2022
- Implemented loss prevention techniques to minimize shrinkage and protect company assets.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Utilized strong communication skills to relay important information between management and associates effectively.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.
- Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server/Bartender
Novecento
08.2020 - 03.2021
- Engaged in suggestive selling and other sales techniques.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
Manager/Server Manager
Primanti Brothers
06.2017 - 10.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Youth Group Coordinator
Sunserve Counseling & Psychotherapy Services
11.2012 - 02.2014
- Developed Youth Group curriculum for group advisors, as well as managed stipend reimbursement.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed monthly schedules and assignments for volunteer staff.
Valet Driver
Seminole Exchange
01.2007 - 03.2009
- Assisted customers with unloading and loading material to and from vehicles.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Monitored lot activity to maintain vehicle and guest safety.
Cashier/Theatre Usher
AMC Theaters
06.2004 - 01.2006
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Directed ticket holders to seats and facility locations.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Education
Associate of Science - Psychology
Broward College
Fort Lauderdale, FL06.2014
High School Diploma -
Western High School
Davie, FL06.2007
Skills
- Verbal and written communication
- Vendor management
- Flexible schedule
- Staff Management
- Goals and performance
- Cash Drawer Management
- ID Verification
- Inventory control
- Customer Relations
- Billing
- Hiring and training
- Store opening and closing
Timeline
Assistant Store Manager
Aldi
08.2022 - 03.2025
Lead Store Associate
Aldi
05.2021 - 07.2022
Server/Bartender
Novecento
08.2020 - 03.2021
Manager/Server Manager
Primanti Brothers
06.2017 - 10.2020
Youth Group Coordinator
Sunserve Counseling & Psychotherapy Services
11.2012 - 02.2014
Valet Driver
Seminole Exchange
01.2007 - 03.2009
Cashier/Theatre Usher
AMC Theaters
06.2004 - 01.2006
Associate of Science - Psychology
Broward College
High School Diploma -
Western High School
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