WILLIAM SWYGERT
Niagara Falls
Summary
I am writing to express my keen interest in the Clerk position at Niagara Falls. With a solid background as a Contact Representative for the United States government and five years of experience in customer-oriented roles, I am excited about the prospect of bringing my expertise to your esteemed organization.
In my recent role as a Contact Representative, I honed my skills in data entry, customer service, and communication, ensuring high levels of accuracy and client satisfaction. My ability to handle complex information and interact effectively with diverse populations has prepared me well for the challenges of a Clerk position.
I am recognized for my communicative, cheerful, and flexible approach, traits that I believe are crucial for succeeding in dynamic and customer-focused environments. These strengths, combined with my hands-on experience, make me a strong candidate for the role at Niagara Falls.
Overview
21
21
years of professional experience
Work History
Contact Representative
United States government
09.2023 - Current
- Enabled clear interactions with citizens.
- Mastered government-specific contact software
- Generated unique resolutions for intricate problems.
- Improved public trust in government services
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Seneca gaming corporation
01.2021 - 05.2023
- Handled cash transactions at Seneca Gaming Corporation
- Ensured accurate cash handling
- Provided excellent customer service
- Resolved customer complaints effectively
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Contact representative
Teletech holdings (verizon wireless)
01.2004 - 08.2007
- Served as a key contact representative at Teletech for Verizon Wireless
- Handled high-volume customer inquiries with professionalism
- Mastered product knowledge to provide accurate information
- Resolved customer issues effectively, enhancing satisfaction rates
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Increased customer retention by expertly handling escalated issues in a timely manner.
- Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
- Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High school -
Frontier central high
Hamburg, New York09.1986
Skills
- Data Entry
- Customer Service
- Communication
- Client Relations
- Data Management
- Problem-Solving
- Multitasking
- Teamwork
- Attention to Detail
- Negotiation
- Critical Thinking
- Effective communication
- Recordkeeping
- Administrative support
- Report writing
- Financial reporting
- Research abilities
- Information management
- Document control
- Research
- Report preparation
- Reliability
- Team collaboration
- Telephone and email etiquette
- Active listening
- Payment arrangement
Timeline
Contact Representative
United States government
09.2023 - Current
Cashier
Seneca gaming corporation
01.2021 - 05.2023
Contact representative
Teletech holdings (verizon wireless)
01.2004 - 08.2007
High school -
Frontier central high
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