William Sykes Jr.
New Orleans,LA
Summary
Hard working and Detail-oriented individual with exceptional communication skills. A Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Demonstrates strong analytical and teamwork skills, with the ability to quickly adapt to new environments to further develop professional skills. I will bring a positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Courier Runner
Human Nature Transportation
01.2024 - 10.2024
- Managed accurate record-keeping of all delivery logs, ensuring timely completion of required paperwork.
- Continually upheld a clean driving record by adhering to traffic laws in each state and safe driving practices.
- Handled cash transactions accurately for COD deliveries, maintaining a consistent track record of no discrepancies in payments collected.
- Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and dropoffs.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unforeseen circumstances.
Law Student
Loyola University New Orleans
08.2022 - 07.2023
Tech 1
Kaiser Permanente
09.2021 - 06.2022
- Responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information.
- Member Core: Facility Inquiry, Web Support, Promote KP Medicare:(For up to two (2) regions).
- Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review.
- Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Responds professionally to inquiries from internal/external customers.
- Promotes, ensures and provides customer service to internal/external customers by demonstrating
skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service. - Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint
and /or coordinate service recovery. - Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of
Conduct) by maintaining the privacy and confidentiality of information, and protects the assets of the organization. - Documents conversations with members according to procedure.
- Assist the department in meeting customer needs and reaching department expectations.
- Completes required training and understand how to use tools available to recall necessary information.
Senior Account Manager
Credit Resolution Partners
07.2018 - 09.2021
- Researched and Maintained compliance with applicable regulations and laws governing consumer credit.
- Managed daily office operational functions.
- Responsible for educating and teaching clients on credit needs and repairs.
- Filed and submitted documents to TransUnion, Equifax, Experian on behalf of the client.
- Provide clients consultation on how to improve their credit score.
- Collected, arranged, and input information into database system.
Co-Owner
E & W First Class Limousine Service
04.2012 - 05.2017
- Created business plan, arranged financing, hired staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business weakness, strength, opportunity, and threats.
- Responsible for preparing financial reports, budgets, tax preparation, compliance work and financial statements for the organization.
- Researched local and federal Department of Transportation (DOT) laws that govern transportation to stay in accordance with regulations.
- Directing activities related to dispatching, routing, and tracking vehicles.
Senior Logistics Coordinator/Asset Visibility Spec
Kellogg, Brown & Root
02.2010 - 01.2012
- Troubleshoots problem areas in logistics and coordinates problem resolution or recommends solutions
to management. - Work one on one with a Republic of Iraq high ranking army officers in transferring all the company equipment over to the newly formed Iraq government.
- Transferred over a billon dollars of equipment to the Republic of Iraq government.
- Analyzed supply chain data to identify areas for improvement, implementing process changes that led to increased efficiency and cost reductions.
- Recommends and coordinates the logistics support structure to perform the logistics functions of the project.
Mental Health Assistant
Coastal Harbor Treatment Center
08.2007 - 12.2009
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
- Collaborated with interdisciplinary teams to implement customized treatment plans tailored to each patient''s unique needs.
- Completes accurate and timely documentation on client's behavior as outlined by policy, reports observations to relevant staff and makes recommendations based on observations. Assists in preparation of other behavioral reports and daily activities log as required.
- Develops counseling skill methods and techniques under the supervision of program treatment professionals to facilitate psycho-educational groups, i.e., life skill groups and current event groups.
Non-Commission Officer
United States Army
08.1998 - 06.2007
- Coordinated cross-functional teams to address complex issues in garrison and war-time, leading to more efficient problem-solving processes.
- Created a supply chain operations in Republic of Iraq for special operations aviation regiment.
- Supervised duties involving request, receipt, storage, issue, accountability, and preservation of black hawk and chinook helicopters.
- Managed three aviation property books worth $500 million dollars in aviation equipment.
- Establishes and maintains stock records and other documents such as inventory, materiel control, accounting, and supply reports.
- Supervised operations for United Service Organization (USO) improcessed ninety- nine percent of soldiers being stationed in the country at the Incheon airport (Korea)
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Education
J.D. - Law
Loyola University, New Orleans
New Orleans, LA05.2027
MBA - Management
Jack Welch Management Institute
District Of Columbia 12.2021
Bachelor of Arts - Business Administration And Management
Savannah State University
Savannah, GA12.2009
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Record keeping proficiency
- Tech-savviness
- Attention to confidentiality
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Customer Satisfaction
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Adaptability
Timeline
Courier Runner
Human Nature Transportation
01.2024 - 10.2024
Law Student
Loyola University New Orleans
08.2022 - 07.2023
Tech 1
Kaiser Permanente
09.2021 - 06.2022
Senior Account Manager
Credit Resolution Partners
07.2018 - 09.2021
Co-Owner
E & W First Class Limousine Service
04.2012 - 05.2017
Senior Logistics Coordinator/Asset Visibility Spec
Kellogg, Brown & Root
02.2010 - 01.2012
Mental Health Assistant
Coastal Harbor Treatment Center
08.2007 - 12.2009
Non-Commission Officer
United States Army
08.1998 - 06.2007
J.D. - Law
Loyola University, New Orleans
MBA - Management
Jack Welch Management Institute
Bachelor of Arts - Business Administration And Management
Savannah State University
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