Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Szymanski

Land O' Lakes,FL

Summary

Accomplished Team Manager with a proven track record at Verizon Wireless, enhancing team productivity and employee satisfaction through expert coaching and motivational abilities. Skilled in workforce planning and performance tracking, I've significantly boosted team cohesion and client relations. Masterful in MS Office and team leadership, my approach has consistently elevated operational standards and outcomes. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 25 years of extensive leadership experience Customer Service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

26
26
years of professional experience

Work History

Team Manager

Alorica
05.2018 - 05.2024
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
  • Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Team Lead

Alorica
05.2010 - 05.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.

Team Manager

Verizon Wireless
03.1998 - 06.2008
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Gaither High School
Tampa, FL
06.1990

Skills

  • Customer Focus
  • Motivational Abilities
  • Employee Scheduling
  • Influencing skills
  • Performance Coaching
  • Workforce Planning
  • Game strategy
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Employee Coaching and Mentoring
  • Customer Service
  • Team Development
  • Documentation And Reporting
  • Professional and Courteous
  • Computer Skills
  • Decision-Making
  • MS Office
  • Goal Setting
  • Employee Development
  • Shift Scheduling
  • Work Planning and Prioritization
  • Performance Tracking and Evaluation

Timeline

Team Manager

Alorica
05.2018 - 05.2024

Team Lead

Alorica
05.2010 - 05.2018

Team Manager

Verizon Wireless
03.1998 - 06.2008

High School Diploma -

Gaither High School

Similar Profiles

CREATE PROFILE
William Szymanski