Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

William Tamayo

Anaheim,CA

Summary

Dynamic Administrative Medical Assistant with a proven track record at Planned Parenthood, excelling in face to face patient care, medical records and insurance verification. Recognized for exceptional customer service and conflict resolution skills, I thrive in fast-paced environments, ensuring patient satisfaction and operational efficiency. Committed to fostering team collaboration and enhancing service delivery. Has had management experience for more than 2 years at previous employment.

Overview

9
9
years of professional experience

Work History

Administrative Medical Assistant

Planned Parenthood
Anaheim, California
02.2025 - Current
  • Scheduled patient appointments and managed daily office calendar.
  • Maintained accurate and confidential patient records using electronic health systems.
  • Processed medical billing and insurance claims for timely reimbursement.
  • Coordinated referrals to specialists and scheduled follow-up appointments.
  • Supported front desk operations by greeting patients and managing phone calls.
  • Answered telephones, directed calls, and took messages.
  • Ensured that all medical documents were accurately completed prior to submission.
  • Verified insurance coverage and managed billing processes.
  • Greeted patients and scheduled appointments.
  • Maintained a clean reception area by tidying up furniture and organizing magazines.
  • Ordered medical supplies and equipment as necessary.
  • Assisted with scheduling surgeries or tests when requested.
  • Handled cash, credit, and debit card payments accurately.
  • Performed opening and closing duties such as setting up displays, counting money in registers.

Assistant Manager

Victoria Secret
Cerritos, California
06.2023 - 02.2025
  • Led team in daily operations and ensured smooth workflow.
  • Developed training materials for new staff onboarding and ongoing education.
  • Coordinated schedules and managed staff assignments to optimize efficiency.
  • Assisted in implementing process improvements to enhance service delivery.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Team Member

Costco
Corona, California
12.2020 - 05.2023
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted customers in selecting products and processing transactions efficiently.
  • Trained new team members on procedures and customer service standards.
  • Handled customer inquiries and resolved issues with professionalism.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Maintained positive working relationship with fellow staff and management.
  • Handled cash, credit, and debit transactions following company policies and procedures.
  • Prepared deli products including meats, cheeses, and salads for customer display.
  • Greeted customers in a friendly and professional manner.

Team Member

Wetzels Pretzel
Riverside, California
03.2017 - 04.2020
  • Prepared fresh pretzels using standardized recipes and techniques.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted customers in selecting products and processing transactions efficiently.
  • Collaborated with team members to ensure smooth daily operations.
  • Monitored inventory levels and communicated restock needs to management.
  • Trained new team members on procedures and customer service standards.
  • Handled customer inquiries and resolved issues with professionalism.
  • Followed safety guidelines to maintain a safe work environment for all staff.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Rotated through series of different stations based on team needs.
  • Trained new team members using approved training materials and information.
  • Built and maintained working relationships with peers and upper management.

Education

High School Diploma -

Hillcrest High School
Riverside, CA
05-2017

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Customer relationship management
  • Front desk operations
  • Staff training
  • Conflict resolution
  • Attention to detail
  • Team collaboration
  • Critical thinking
  • HIPAA regulations
  • Team leadership
  • Problem-solving
  • Effective communication techniques
  • Professional telephone etiquette
  • Medical billing and coding
  • Friendly customer service
  • Calm under pressure
  • Active listening
  • Flexible and adaptable

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Administrative Medical Assistant

Planned Parenthood
02.2025 - Current

Assistant Manager

Victoria Secret
06.2023 - 02.2025

Team Member

Costco
12.2020 - 05.2023

Team Member

Wetzels Pretzel
03.2017 - 04.2020

High School Diploma -

Hillcrest High School

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William Tamayo