William Tarpeh
Gaithersburg,Maryland
Summary
Experienced System/Network Administrator with over six years in engineering support. Skilled in providing user assistance, troubleshooting technical issues, and managing system accounts. Committed to delivering quality customer service while effectively managing multiple tasks. Strong collaborator who values continuous learning and aims to improve team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Administrator (Contractor)
Tower Federal Credit Union
Laurel, Maryland
10.2023 - 07.2024
- Led the design and implementation of enterprise-wide network solutions, enhancing performance and security across diverse platforms
- Provided outstanding customer support to field organization users, addressing technical issues for a user base of over 1,000 with professionalism and efficiency
- Implement layered security measures using firewalls, VPNs, and IDS/IPS, significantly reducing vulnerabilities
- Monitor network performance, utilizing tools like Wireshark and SolarWinds, to troubleshoot and resolve issues in real-time
- Designed and implemented network solutions for audio-visual applications, ensuring seamless connectivity and high-quality streaming
- Implemented and maintained Cisco VSS, routers, switches, and wireless solutions, optimizing network efficiency
Lead Service Desk Engineer
Tessco Technologies
Timonium, Maryland
06.2022 - 10.2023
- Provided exceptional customer support by logging incoming help requests in a courteous manner and troubleshooting end-user issues, escalating complex problems to IS specialists as needed
- Troubleshot VPN and PKI issues, enabling secure and reliable access for remote users, which enhanced overall productivity and connectivity for the organization
- Collaborated with cross-functional teams to support collocated networks and integrate cloud services (AWS, Azure)
- Managed Microsoft Teams live meetings, facilitating effective communication and collaboration across remote teams
- Achieved a resolution rate of 95% for support tickets within first contact, significantly enhancing user satisfaction and reducing downtime
Network Administrator
MEDNAX National Medical Group
12.2020 - 06.2022
- Company Overview: (Remote)
- Designed entire networks or portions of networks and oversaw circuit reconfiguration and testing, including coordination with telecom providers
- Managed the company VoIP phone system (RingCentral and Cisco IP Communicator Finesse) and extension listings
- Developed and refined Standard Operating Procedures (SOPs) and troubleshooting guides, contributing to a comprehensive knowledge base that streamlines team operations and improves response times
- Collaborated closely with team members to identify ongoing project needs and deliver improvements in service efficiency, resulting in enhanced user satisfaction and streamlined operations
- Developed and maintained comprehensive documentation for network configurations, processes, and security protocols
IT Analyst
Washington Suburban Sanitary Commission
Laurel, Maryland
07.2015 - 12.2020
- Installed, maintained, and repaired a variety of A/V communication systems, including video conferencing, CISCO touch pads, control units, and multicast devices
- Managed network hardware and software vendors, as well as network carriers; handled procurement, maintenance/support renewals, and contract administration
- Provided engineering support for video conferencing equipment by performing daily checks, upgrading as planned, and providing logistical support for large meetings
- Designed and supported VoIP infrastructure and associated software, including Cisco Call Manager, Cisco voice gateways, contact center, and interactive voice response
- Installed and configured Citrix NetScaler/ADC for load balancing and content switching, enhancing application delivery
Education
Bachelor of Science - Computer Science
University of Maryland Eastern Shore
Princess Anne, Maryland05.2015
Skills
- Networking Protocols: TCP/IP, VOIP, SIP, SDP, DHCP, DNS, SNMP, SMTP, ICMP, FTP/SFTP
- Network Security: Firewalls, VPNs, IDS/IPS, Access Control, Incident Response
- Wireless Technologies: Cisco Wireless LAN Controller, SSID, VLAN, QOS, MDM
- Cloud Technologies: AWS, Azure
- Tools & Management: Service Now, SolarWinds, Active Directory, Cisco ISE, SolarWinds
- Hardware: Cisco Nexus, Catalyst switches, routers, IP Phones, NICs, UPS
Certification
- CompTIA Network+ (2024)
- CompTIA A+ (Expired)
Timeline
Network Administrator (Contractor)
Tower Federal Credit Union
10.2023 - 07.2024
Lead Service Desk Engineer
Tessco Technologies
06.2022 - 10.2023
Network Administrator
MEDNAX National Medical Group
12.2020 - 06.2022
IT Analyst
Washington Suburban Sanitary Commission
07.2015 - 12.2020
Bachelor of Science - Computer Science
University of Maryland Eastern Shore
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