Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
DeliveryDriver
William Taylor

William Taylor

Severn,MD

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

17
17
years of professional experience

Work History

Operations Supervisor

OnTrac
Jessup, MD
11.2007 - Current
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Provided support to other departments as needed to meet organizational goals.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Developed strong relationships with customers through excellent customer service practices.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Implemented new operational procedures, resultingin an increase in process efficiency.
  • Oversaw quality control processes, achieving a XX% improvement in product and service quality.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Computed balances, totals or commissions to support accounting team.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Delegated work to staff, setting priorities and goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
  • Implemented customer service standards that increased client satisfaction.

Education

High School Diploma -

Arundel High School
Gambrills, MD
06-1994

Skills

  • Project Planning
  • Customer Relations
  • Communication
  • Active Listening
  • Microsoft Office
  • Cultural Awareness
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Data Entry
  • Quality Assurance
  • Remote Office Availability
  • Sales Force Software Proficiency

Affiliations

  • Improv and stand up comedian

Timeline

Operations Supervisor

OnTrac
11.2007 - Current

High School Diploma -

Arundel High School

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William Taylor